We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

NorCal Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July of 2022 Norcal Roofing reroofed my house and patio cover. However they tore off the portion of roof that connected the roofing that connected the house and patio leaving a gap that lets rain that leaks on the patio getting everything wet. I contacted a different roofer (Hi-Tech Roofing)November 2,2023 to fix the problem. He noticed dry rot on the under side of the patio roof. He said the dry rot had been there a long time and Norcal Roofing should have noticed that and fixed it. I contacted NorCal Roofing (They are Licensed)on November 2, 2023 (*************************** and ***** Patton (0wner))and let them know what the other contractor told me. They both said they would come out on November 6, 2023. They havent shown up and dont answer their phones. I am a Senior Citizen and care giver for my 97 year old Mom. Im unable to upload the email copy of the contact. I still have the email contract.

    Business Response

    Date: 11/08/2023

    Hey *****, 
    We at NorCal Roofing hear and understand your frustration. Per our conversation on the 6th - We actively are working on getting someone out to you to repair the work as needed. As we explained, it would be a few days before the Project Manager would contact you to schedule the repair work. We appreciate your cooperation and will do our best to resolve the issue for you. 

    Thank you! 

    NorCal Roofing 
     

    Customer Answer

    Date: 11/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
    Looking forward to resolution to repair the dry rot. 

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired by the *** of my condo to repair the roof of our bedroom after a very large branch from a tree fall above us.The company repaired the roof and after a less than a week the roof started to leak, turned yellow from water damage and now it's worst than before.I tried to contact the company multiple times and the lady that answered the phone hung up on me twice and keep finding excuses.I am in a hurry to fix this roof to sell my property before the raining season arrive.I also like to highlight the issue that I had as a customer with the lady that answered the phone and hung up on me twice. That's unacceptable from a business and an employee.

    Business Response

    Date: 08/31/2023

    Hello *****, 

    We at NorCal Roofing sincerely apologize for how this situation was handled. We truly do value you as one of our customers and want to do our part to take care of this matter. We will contact you within the next week to schedule a date to have someone repair the area of your roof that is causing the water damage. In the meantime, if you have any questions, please contact the office at ************ or email **********************************

    Thank you, 

    NorCal Roofing 

NorCal Roofing is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.