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Business Profile

RV Dealers

B&L RV
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a down payment of $ ******* on a prowler travel trailer 2012 my truck stopped. Before I could pick it up when I got back to pick it up he sold it to someone else for more money. All I want is my money back. For some reason he says he doesn't have it

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B&L RV abused Ms. **** ********* 11-3-24: Sacramento Police Dispatcher 6064 documented incidents- 24-307179 & said do online rpt & call Police if issues when I come to get my title. 11-2-24: Police Officers ****** La ***************** documented B&L. 11-2-24: Dispatcher 1046 said RV is not stolen (provided plate ************* *****************). I told dispatcher I purchased RV cash in full & have receipts, etc. On 10-26-24 I put $1000 on RV. ****** ***** (owner) said we can use B&L RV address (business) for ************** storage. On 10-28-24 ********** provided Muktar $10,000 cash deposit for RV. ****** wrote receipt for $5355.33 balance & said for purchases. $5355.33 also includes $1000 for use of address, etc. 10-29-24: I paid $5355.33 (cash) to ***** (did papers but refuses to provide me owner copies). ***** put wrong papers in orange envelope & said he will call me to get title when arrives. ***** circled wrong ******* very honestly told agent I bought RV cash (in full, $15,355.33). While seated behind counter (with permission) ***** yelled @ me pointing his finger arm straight out "it will be your fault!". ****** (***********) approved liability insurance for me as owner. Papers done on B&L RV computer & said RV *** of $15,355.33 to ****** *************** present). I pulled RV papers from envelope & showed owner how ***** must correct all papers & provide. ****** said he will & allow him time to do ******* will call you. 11-1-24: RV broke down & ***** abusively said he is working on correcting my DMV papers (e.g ownership ************* son has to work!" & then "give it (RV) away!" ****** said to park RV inside of ***** RV ********* will provide me keys to gate. ****** was angry & told me to stop calling him. ***** towed RV for free, parked it in front of B&L. ***** fixed *********** said to just pay *****. I asked ***** (in front of ******) is $100 cash for RV repairs ok & ***** said yes (provided). ***** asked about my papers since ***** needs to provide.

    Business Response

    Date: 12/16/2024

    Ms. **** was left a message when her registration arrived. She has been called again now that the title is here. The processing time for a registration and title can between ***** days. We could not just give Ms. **** the title because we are required by law to process the registration on any vehicles sold. Ms. **** was allowed to use our address. She was not charged any fee for this. If you look at the attached deal summary the out-the-door price for the motorhome was $16,355.33. the $995 PDI is a dealer prep fee charged on all motorhomes. No one here, including myself,  that I observed was ever mean or aggressive towards Ms. **** or her son ******. The only point of contention was ***** did have to repeatedly ask ****** to please not stay in the shop. It is an insurance hazard.  The **** error" she is talking about is that when the notice to have insurance, which does no to to ***, she originally stated GEIGO which she than changed to progressive. No changes necessary since the form does not have a lien holder listed. Mr. ***** did ask Ms. **** to please not call his cell phone outside of business hours as she was calling him in the early moorings and well after close, interrupting his time with his family. 

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