Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business sold me a solar system that hasnt been delivered. During the sales process, I was informed that I would not need a new electrical panel (which costs about $5k). Once they started doing the planning, I was told that I would in fact need a new electrical panel and they also told me I would need more panels, so the price tag started to skyrocket.I was told by the sales rep that my contract was null and void because they mis-scoped the project. I asked them for my $1000 deposit back. They said they wouldnt refund me because they had started the project, even though the contract (per what their sales rep **** told me) was null and void due to having to rescope.I am seeking my $1000 deposit back.

  

  Business Response

  Date: 04/10/2023

  Submitted by email 4/5/23:

   

  Good morning, BBB representatives.
  
  
  Please accept this response to subject complaint as described below.  We came to a reasonable resolution with this customer, going above and beyond to satisfy his request by refunding his deposit and delivering a beautiful bottle of wine.  As the customer requested, we refunded the deposit paid and delivered a cancelled contract, adding the deliverables from his project (plansets for a solar system - partial value of the refunded deposit), in the event that he decides to move forward with renewable energy.  We would like to encourage his involvement with clean energy, despite the loss our company incurred with this learning experience.  We gladly welcome him to come back to Solectric if he decides to pursue a solar system.
  
  
  Our rapidly developing company is in the process of training new sales representatives and operations staff.  The feedback has been taken back to management to develop the new members to Solectric as we develop our sales and amendment processes.  It can occur that a customer's current electrical layout cannot accommodate the solar system they purchased.  We are refining our processes to create that amendment when needed to meet the community's solar needs with renewable energy.
  
  Customer Information:
  ***********************
  1129 **********
  ****, ** 94559
  Daytime Phone: **************
  E-mail: *****************
  
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Contract Disputes 
  
  Customers Statement of the Problem:
  The business sold me a solar system that hasnt been delivered. During the sales process, I was informed that I would not need a new electrical panel (which costs about $5k). Once they started doing the planning, I was told that I would in fact need a new electrical panel and they also told me I would need more panels, so the price tag started to skyrocket. I was told by the sales rep that my contract was null and void because they mis-scoped the project. I asked them for my $1000 deposit back. They said they wouldnt refund me because they had started the project, even though the contract (per what their sales rep **** told me) was null and void due to having to rescope. I am seeking my $1000 deposit back.
  
  
  
  Desired Settlement:
  Refund
  
  
  
  BBB- Will you please confirm receipt of our response and instructions for next steps?
  
  
  Warm regards,
  
  

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The business worked with me and was kind and provided an acceptable response and resolution.