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Business Profile

Trust Company

SD Trust Associates LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trust Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by GO ADVENTURE PRO in ****** about selling my timeshare. They offered me $32,235 and I agreed to the price. I was contacted by ************************** ****, a broker #******** from SD Trust Associates from **********, **(******************************************************************************* Phone ************. She informed me that I would need to comply with ******* Tax law and would need to pay $3223.50. I was leery about sending money directly to ****** so I sent the money to Crystals account where she assured me it would be safe. Then was requested to pay $2,482 . ******* told me if I feel more comfortable, you can make the payment through my secured account . I wont release the payment to the agency unless you get paid first. I felt the payment was safe because of what ******* said. I still did not get my payment for my timeshare. I was informed that I would need to pay another $1961.29 with the assurance that the money would not be released. I will not release the payment to them until they release your transaction. At that point my broker suggested that I request the bank to send me a cashiers check, that would be the best option so that no government agency can interfere and the check will go directly to your home address. I received an email from ******* Customs that I had to declare the check and would need to pay $6277.00 . I questioned what that was for and they informed me that it was a declaration payment by law. They later reduced that payment to $4290 and that *********************** would go across the border to pick up the check. I told them I did not have the money to pay that amount and they will not release the money to me. With her assurance that it was safe she has not returned the money I paid. To cancel this agreement they informed me that I would need to pay $2100. She has also informed me the money is no longer in her account. She misled me into believing my money would be safe and returned to me if the party purchasing the timeshare did not pay.

SD Trust Associates LLC is NOT a BBB Accredited Business.

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