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Business Profile

Tutoring

Kumon Math and Reading Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

This profile includes complaints for Kumon Math and Reading Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kumon Math and Reading Center has 3 locations, listed below.

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    • Kumon Math and Reading Center

      1327 Florin Rd Sacramento, CA 95831-3618

    • Kumon Math and Reading Center

      7125 SOUTH LAND PARK DRIVE SACRAMENTO, CA 95831

    • Kumon Math and Reading Center

      7803 Laguna Blvd Ste 210 Elk Grove, CA 95758-7948

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son attended this tutoring center for about a year. I decided to take him out and notified the center via email on September 19th 2022. ************ responded attempting to convince me not to unenroll but I was set in my decision. On October 3rd I had a charge in my bank account for Kumon tutoring. I reached out to ************ again via email on October 8th to which he responded that I did not inform him of the cancellation by the cancellation date of September 20th 2022. I responded that I did and my email was sent on September 19th. He accepted that he was corrected and stated I would be refunded within a few days. As of today I have still not been refunded my $290 dollars. I reached out to ************ again on October 21st 2022, stating that I hadn't been refunded and to please provide a new ETA on the refund. I have received no further responses.

    Kumon Math and Reading Center is NOT a BBB Accredited Business.

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