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Business Profile

Ultrasound

Sacramento Imaging

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15th I made a purchase to get 4D imaging done for my baby before moving out of state. We went to the appointment on March 25th and the merchant could not do the imaging and let me know that she would refund the amount back to me because there was no way for her to get the images done. She said that she would do the refund because I was moving out of state the next day and I was not able to come back another day to try to see if she could get the images done. I tried reaching out after a week or so because I still had not seen the refund back to my account. After not being able to get the issue handled I reached out and made a dispute with the card I used for the payment and have now been waiting 52 days plus for the merchant to respond to them to get a resolution. The merchant is not responding to any texts or emails that I personally sent nor the dispute agents trying to handle the issue as well. I am just very upset that I paid near $100 for a service and left with nothing and now I am out the $96 I was promised a refund on because the service couldnt be done. At this point I would like the $96 refunded so I can be done with trying to deal with this

    Business Response

    Date: 06/07/2023

    Dear ******,
    I hope this email finds you well. I am writing in response to your concerns regarding the refund for the 4D imaging service you purchased on March 15th. I apologize for the inconvenience you have experienced and the delay in resolving this matter. Please allow me to address the situation and provide a solution.
    Firstly, I understand your frustration with the inability to have the imaging done during your appointment on March 25th. It is regrettable that the merchant was unable to fulfill the service as expected. I apologize for any inconvenience this may have caused.

    Upon further investigation, it appears that there has been a breakdown in communication between you and the merchant. I apologize for the lack of response to your texts and emails. Rest assured that I will personally follow up on this matter and ensure that appropriate actions are taken to address the situation promptly.

    Please accept my sincere apologies for the inconvenience, frustration, and delay you have experienced throughout this process. As a gesture of goodwill and to rectify the situation, I will ensure that the $96 refund you were promised will be processed immediately. You can expect to see the funds returned to your account within the next two days.
    . If you have any further questions or concerns, please do not hesitate to reach out to me directly at ************. I will personally oversee the resolution process and ensure that you are fully satisfied with the outcome.
    Thank you for bringing this matter to our attention, and I appreciate your understanding and cooperation in resolving it. We look forward to restoring your trust in our services.
    Kind regards,

    *****************************

    Sacramento Imaging

    *****************************



    Regenerate response

    Customer Answer

    Date: 06/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Sacramento Imaging is NOT a BBB Accredited Business.

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