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Business Profile

Wineries

Louis M. Martini Winery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wineries.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for a $15 rebate. Buy steak and 2 bottles of Louis Martini Cabernet, submit online and receive your rebate. Did this and the rebate was rejected unbeknownst to me. Called a rep from the rebate agency and they said it qualified and she resubmitted. Again. No response and it was rejected. Followed up again. New rep says the submission was rejected but acknowledges that I fit the terms and conditions.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't even remember how many times I contacted this company for a refund.1. Reservation change/cancellation = No refund has been received.2. The new reservation has been canceled due to a mistake by the winery company. (Refund completed)3. I made a new reservation (I made a reservation for 3 people but only 2 people visited due to a scheduling problem): They said they would refund the reservation fee for one person, but they have not received a refund for one person's reservation fee. As a result of checking with the credit card company, 3 payments have been made and only one refund has been received. I will send you the attached file.

Louis M. Martini Winery is NOT a BBB Accredited Business.

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