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Business Profile

Appliance Installation

Custom Appliance Installation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new all-electric range from Built-In Distributors Appliance,**************. XXXXX in11/2022. It required delivery and installation and one of three appliance installer names provided was ***** ****** of Custom Appliance ************* ******* ** XXXXX.
    ***** delivered the appliance to me but failed to install the range correctly. While he was at my home and turned on the burners, they failed to heat and the ovens failed to heat. Also, the oven fan smoked.
    I immediately called ****** who provided ***** ********* name while ***** was still present. ****** Immediately contacted the ****** range distributor in *** to notify them that the new range wasn't operable. They arranged for a service rep to come and he diagnosed the problem as a faulty installation involving incorrect wiring of the power cord that destroyed the oven fan. ****** replaced the fan, correctly wired the power cord and the range works perfectly.
    ****** spoke to ***** ****** re an installation refund to me of ***** They assured me he would contact me to arrange the refund.
    Mr. ****** never contacted me and has failed to refund the installation fee after I phoned him to request a refund.

    Business Response

    Date: 01/23/2023

    Consumer Response /* (-5, 5, 2023/01/03) */
    I misread the invoice and ****** is seeking not $40, but $540 to repair the damage done by the person mentioned in my complaint.
    The total reimbursement per the invoice for $540 is now $901!
    *******,
    This written report from the ****** manufacturer mentioned in my complaint below arrived just today, so I was unable to include it in my submission. Below, please find the report that documents what damage was done, the repairs, as well as an additional $40 charge that I will pay. However, this charge is due to the damage caused by the person referenced in my complaint and the total reimbursement I am now seeking includes this charge for a total of $401.

    Thank you for your timely response,

    ************************************************************************************************

Custom Appliance Installation is NOT a BBB Accredited Business.

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