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Business Profile

Credit and Debt Counseling

CCS Credit Consulting Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I received a judgment for ******* payed it off tru a payroll garnishment now they clam i owe 3000. In interest rates for the last 6 year in witch I thought it was paid but they are claiming I still had a balance and then add 500. Why I was on the phone

    Business Response

    Date: 02/19/2025

    This letter is in response to your BBB complaint that we received in our office on 02/14/25. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. Due to the fact that BBB responses are public information, we cannot provide you a response through this portal. Our office has sent a private response to the address provided in your complaint. If you have any further questions, please contact us at ************** or **************.

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with Credit Consulting Services **** I don't have A CONTRACT with credit with Credit Consulting Services **** they didn't provided me with the original contract has request.

    Business Response

    Date: 07/22/2024

    This letter is in response to your BBB complaint that we received in our office on 07/15/24. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. Due to the fact that BBB responses are public information, we cannot provide you a response through this portal. Our office has sent a private response to the address provided in your complaint. If you have any further questions, please contact us at ************* or **************.

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH CREDIT CONSULTING SERVICES, **** I DO NOT HAVE A CONTRACT WITH THE COLLECTION AGENCY CREDIT CONSULTING SERVICES, **** THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.

    Business Response

    Date: 12/19/2023

    This letter is in response to your BBB complaint that we received in our office on 12/18/23.We take all claims seriously and evaluate each thoroughly on a case-by-case basis. Due to the fact that BBB responses are public information, we cannot provide you a response through this portal. Our office has sent a private response to the address provided in your complaint. If you have any further questions, please contact us at *************** or **************.

    Customer Answer

    Date: 12/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************************. I do not have a contract with Credit Consulting Service, Inc. they did not provide me with the original contract as i requested

    Business Response

    Date: 10/05/2023

    Complaint # ******** received 10/02/23: This letter is in response to your BBB complaint that we received in our office on 10/02/23. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.Due to the fact that BBB responses are public information, we cannot provide you a response through this portal. Our office has sent a private response to the address provided in your complaint. If you have any further questions,please contact us at *************** or **************.

    Customer Answer

    Date: 10/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction started early 2019 at ***********************************************. I had surgery on my wrist 3 months prior in ******** and I came in due to pain. When I came in, they didnt even seat me in a room, they took me off to the side and looked at my arm then said it was possibly swelling from the surgery then sent me home within less than 10 minutes of being called over. However, they are trying to claim I owe over $150 for a strep test, Ive never had any testing done what so ever at ********************************************************. I had requested via phone a copy of the records from credit consulting services several times over the last 2 years. Id never received one until recently when I requested via email. I explained the amount was inaccurate they advised me that I needed to contact *************************. ************************* has not responded to me. A woman from CCS called me and asked when I was going to pay $717. I told her the situation and she put me on hold came back and said that she would call me back in a few minutes, I havent heard from them again since. That was about 2 weeks or more ago. At this point I am over it and want it off my credit. *** tried for 2 years now to work with them and they keep giving me the go around. They have ignored my requests and caused interest to go up almost almost $200. I believe this is being done fraudulently in order to get extra money for services not received and money for interest due to the lack of communication and ignorance to my requests. How can I fix it if they arent working with me? Again it took them 2 years to send me a list of the bill until I requested via email. Ive attached the proof of recent emails. One to CCS requesting breakdown as well as one to ************************* requesting they fix the balance. No response from either on the incorrect balance. Please help BBB I am getting nowhere with them.

    Business Response

    Date: 02/21/2023

    This letter is in response to your BBB complaint that we received in our office on 02/21/23. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. Due to the fact that BBB responses are public information,we cannot provide you a response through this portal. Our office has sent a private response to the address provided in your complaint. If you have any further questions, please contact us at *************** or **************.

CCS Credit Consulting Services is NOT a BBB Accredited Business.

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