We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Horseback Riding

Seahorse Equestrian Tour

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I planned a weekend getaway as a mental health break from my stage 4 cancer diagnosis. We booked a ride for mothers day morning at 10 am. We chose this activity over doing handrail carts through the redwoods. In hindsight i wish we had booked that instead. My first red flag should have been when I texted him a week later and asked a question about the ride and instead of just scrolling up to see our conversation, he had no clue who I was or when I was booked. This was even though I had already paid a $150 deposit through PayPal. The deposit he told me I needed to send it as friends and family so that they wouldn't hold it for 28 days. I'm now realizing it's so i can't get a refund through PayPal when you so it this way. He told me that he now had booked me on his calendar. I'm not sure why he didn't book me on the calendar when I first paid the deposit fee. I texted the morning before our ride to confirm. He texted me back that evening and let me know that there was a part he needed to be able to tow his horse which wouldn't be arriving in time. He wanted us to come to him which was 2 hours from us and we had plans where we were after, so that was not possible. He also offered for us to reschedule, but we were leaving that afternoon and do not live close enough to schedule for another day. I asked to just cancel and get a refund of my deposit. He told me that it's expensive to feed 11 horses these days and that without the part he can't make money so it would be a few days before he can get me a refund. While not happy about the fact that not only were my mothers day plans and that I wouldn't get my money back right away, sure I understand times are hard I can wait a little bit for my refund. I have texted him once a week for 4 weeks ever since. First he kept telling me that he still didn't have the part for his truck and couldn't work to make money. He has now stopped responding.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a ride on 7.8 and during that ride, the owner of this business chose to cross the water. Then since the water is deep, the horse throw me into the water. Then after that, I lose my phone and sunglasses. I bought a new phone the next day and decided to ask the owner to compensate the loss of my old phone and sunglasses. The guy agreed and say just wait. Then after a month, I asked him to give me a clear deadline, he then become very rude and decide not to compensate. I used to say we can split the loss so we take ***** to lessen the burden. But now, because of his terrible attitude, I wanna ask him for the full compensation. And since my friend pay for the ride with *****, this business have the suspicion of not paying taxes.

Seahorse Equestrian Tour is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.