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Business Profile

Property Management

TGO Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for TGO Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TGO Company, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently in a rental at ********************. Maintenance came in to service the hot water and we were left without hot water for 20 days total on/off. Asked the rental company to reimburse us the water fee for the hardship caused and they declined. It took countless emails and phone calls to ge t them to respond. This company is taking advantage of people and they don't care about their units. We also had an ANT INFESTATION on the 2nd day we were there that they didn't want to take responsibility for. They never offered a hotel while we didn't have hot water nor an apology of any sort. ******* and ****** are the main contacts and they are not responsive or helpful. ****** said we can just move out if we're not happy. The worst company I've ever dealt with. Asking for reimbursement for the one months water bill.

      Business Response

      Date: 12/11/2024

      As the information was sent to the old company, we received for the first time a letter for the complaint dated December 1, 2024 with 10 calendars to respond on Friday December 6, 2024. Per the complaint we would like to respond with the following:

      Hot water is a vital issue we address with urgency.
      While ants are not a landlord responsibility per the lease, we addressed the issue because they were new tenants.
      Due to Tenant Confidentiality, response were made to the Tenants and not family members.

      1) Sunday October 6, 2024 Complaint made of no hot water - Plumber was onsite between Noon and 1pm and found the igniter to be bad. He was set to return Oct 7 to make the repair, but Tenant stated that they would not be home after Noon and no repairs will be allowed after as they will not allow the contractor to enter the unit if they are not there.

      2) October 7, 2024 Appoint made for Plumber to return - Plumber could not solve the issue with the part and a follow-up was required. Plumber was set to return October 8, 2024

      3) October 8, 2024 - Plumber delayed due to an emergency gas leak elsewhere. Plumber did arrive and found the Fiber Burner to be bad. Plumber was set to return October 9, 2024 if possible.

      4) October 9, 2024 - We spoke with the Company for this system and they informed us they over night to arrive October. 10, 2024. Tenant was informed.

      5) October 10, 2024 - We were informed by the company that they did not send out the item as promised overnight. Part to arrive October. 11, 2024. Tenant was informed and set time for repair the following day.

      6) October 11, 2024. Part sent was not the correct one. The plumber installed what he had and made it work for the moment so they could shower or wash clothes as needed.  The Manufacturer was contacted once more for the correct replacement.

      7) Saturday October 12, 2024 - Tenant entered Work Order that the Temporary Fix-it failed. 

      8) Monday October 14, 2024 - Tenant was offered temporary fix until October 15, 2024 but refused the service. Tenant stated they would wait until new part arrived Oct 15, 2024.

      9) Tuesday Oct 15, 2024 - Plumber arrived and found the Tenant had hot water. He went ahead and changed the part. There has been no problem since. No credit was issued as we were daily addressing the problem and the Tenant's had access off an on over the time period to hot water.

      9) Past Water Heater issue started Sept 5, 2024 due to Valve issue. This was resolved as of Saturday Sept 7, 2024. 

      10) Sept 10, 2024 water heater needs to be reset. Tenant stated they could wait until the next day.

      11) Sept 11, 2024 - part arrived and was installed Sept 12, 2024. A credit was issued for for a week of water.

      12) October 14, 2024 - ************************ inspected and treated the apartment and returned later in the month for a follow-up at the expense of the ******************* Company.

      We strive for prompt, courteous, and professional service with our Tenants. 

    TGO Company, LLC is NOT a BBB Accredited Business.

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