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Business Profile

Storage Units

Trojan Storage of Salinas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have documentation proving I had money in 3 of my accounts. Additionally the business has surveillance proving I went onsite to fill out auto debit.Trojan is claiming that it never happened and are now threatening me with auction of my items.

    Business Response

    Date: 07/02/2024


    Dear ***************************** and BBB,


    We appreciate the opportunity to address this complaint and provide clarity regarding the circumstances that led to the enforcement of a legal lien on the storage unit.
    Our records indicate that **************** failed to make payments for his storage unit for a period of three months, thereby falling into default. As a result, a legal lien was placed on the unit in accordance with California Civil and Criminal Codes Sections 21700-21716, 2328, and Sections 1812.600-1812.609, PC 353.
    We made extensive efforts to reach **************** during this period. Our documented records show that we attempted to contact him 36 times through various methods, including registered mail, voicemails, text messages, and hard copy notices. Despite these efforts, there was little to no correspondence from ****************.


    As stipulated in the lease agreement and in accordance with California State Civil and Criminal Codes, after 90 days of non-payment, the unit was placed on the standard auction system. This process is part of the lawful procedure for handling delinquent accounts.


    In addition to not owing **************** any funds, we, in fact, reduced his past due rate as a gesture of good faith to try and keep him in good standing.

    Sincerely,

    ***********************
    Site Manager

    Trojan Storage of Salinas *****************
    940 **************** Rd.

    Salinas, CA 93901
    Phone: ************
    Email: *****************************************************

Trojan Storage of Salinas is NOT a BBB Accredited Business.

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