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Business Profile

Apartments

Ridgeline Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since 2/20/2024 i have let them know the ceiling in our living room leaks along with the windows and receive no actual response. With the amount of water leaking through I'm assuming there should be mold built up in the ceiling and walls. The women in the leasing office have expressed there really is nothing put in motion as far as getting it fixed per no response from the owner who they say does not engage with tenants, i have attached email threads of them basically telling me to just wait

    Business Response

    Date: 03/10/2025

    Hello,

    Roofing & construction are activliy working on resolving the issue. Construction is there today 3.10.2025

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ridgeline apt stating that ********************* has not been paid since Feb 2023. Ridgeline ****** Meter # ******-069861 while my Apt 250 meter # is ******-601277. Transaction payment occurred on 1/10/24 for $1282.98 for Ridgeline's ****** payment request with money orders ******** ************ and ***********). Documents have been provided by Ridgeline and **************************** for bill comparison and multiple discrepancies were found including account #, Meter #, Monthly charges. We would like to be refunded the additional expenses for the ****** Charges as our account is up to date. Ridgeline is claiming that the meter issue is solely on Tenant but Tenant has no access to the meters on site as they are under lock for tenant to review and confirm accuracy.

    Business Response

    Date: 01/16/2024

    Hello, 

     

    We have been paying the tenants electric bill. So far he was charged for the months of 3/14/2023  - 9/11/2023, totaling $1327.98. The tenant paid this balance in full to the office on January 10th, ****. There is no issue on our end in regards to the tenant. 

     

    The issue with the meter numbers is the tenant's issue that must be resolved with ******. The tenant informed ** that ****** is looking into the issue. I do not know what **** the tenant paid to ****** but it was not his electric bill. The tenant must seek reimbursement through Edison. 

     

    Thank you, 

     

    ***************************

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I became a tenant of this complex in May 2020. Upon moving in the complex had stated that the whole apartment was being remodeled and that I would be receiving a new dishwasher upon other appliances. The apartment has followed through with most aside from the dishwasher. It has now been over 2 years and they continue to deny the request of a new dishwasher. They are now stating that since I have not paid a $75 late fee from July 2022 that is the reason the dishwasher has not been approved. They also will not accept my check for rent due to this $75 late fee not being paid. I have asked for 2 years since move in to get the appliances that was told to me upon signing the lease and the management wants to continue to fight me upon approving an appliance I was told I would get. I would like for the apartment to replace the dishwasher as stated 2 years ago. The apartment even asked a couple months ago for pictures of my dishwasher as they were trying to get it replaced and still have not followed through.

    Business Response

    Date: 09/02/2022

    Tenant refuses to pay late fee of $75 making tenant in breach of lease. Tenants requests for dishwasher has been denied at this time. 

    Customer Answer

    Date: 09/07/2022

     I am rejecting this response because:


    I was told back in May of 2020 when I moved in that I would be getting a new dishwasher. I have requested for this dishwasher many times over the last 2 years. The office responded again June 2022 asking for updated pictures of our dishwasher to get us a new one. This late fee is only as of July 2022. Therefore I became in “breach of the lease” well over 2 years AFTER being promised the new dishwasher. The office has been unprofessional and not wanting to offer the new appliance as stated previously. I have emails from before this late fee accrued in talks of the dishwasher. They are now trying to hold the late fee over my head when the dishwasher was supposed to be replaced years ago upon move in. I will attach these emails. There are a couple emails from May 2022 and June 2022 as well as Aug 2022. Again I moved in back in May 2020 and this balance they are referring to is from July 2022. 

    Business Response

    Date: 09/07/2022

    The dishwasher has not been approved for replacement at this time. Leasing office has attempted to get the dishwasher approved for replacement, unfortunately we have not received approval. The current dishwasher is working and will not be replaced at this time. If the current dishwasher is not working now or in the future we can fix it or replace it with another dishwasher, not necessarily a new one.


    Customer Answer

    Date: 09/07/2022

     I am rejecting this response because:


    I moved in with the intention of getting new appliances shortly after. The complex has not kept their word. My dishwasher since move in has missed a piece of it, being the container that holds all of the utensils. I was told over 2 years ago of a new dishwasher going to be put in. The apartment now is trying to hold a late fee above my head when the late fee has nothing to do with the dishwasher. It should not be this big of an argument to get this dishwasher approved. It has been 2 years 4 months of being told an appliance would get replaced and yet has not. I would like management to offer the new appliance that was told 2 years ago. 

Ridgeline Apartments is NOT a BBB Accredited Business.

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