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Business Profile

Business School

Concorde Career College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive many emails about a balance due, when you try and contact the school no one answers or returns your call back. I am requesting a detail statement in writing of this balance due. No written documentation has ever been provided to me before they started billing. I am not longer able to access the student portal maybe because I withdrew from the course back in January 11 of this year.

    Business Response

    Date: 05/21/2024


    May 17, 2024 
    Concorde Career College ************************************************;
    Re: Consumer Complaint ID #********- ******************;
    To ************, 
    Thank you for expressing your concerns regarding not being able to reach anyone regarding your balance owed to the college. We apologize; however, we do not have record of you leaving voicemails to inquire about your balance. When we received your complaint, we attempted to contact you to review your ledger card and balance, but we were unable to reach you. The balance owed is due to the books that were not returned to the college. If you have any questions or concerns, please do not hesitate to contact me or your campus support team at ************. We wish you all the best in your future endeavors. 
    Sincerely, 
    ******************************* Campus President *********************** **************, *******;
    *************************************************** P: ************ F: ************ concorde.edu 

    Customer Answer

    Date: 05/21/2024

     I am rejecting this response because: I was never advised to return my books in my many communications with the **** *******************************. And my withdrawal date is inaccurate in which I am waiting to hear from ***************************** (its been more than 24 hours now).

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