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Business Profile

Printing Services

San Bernardino Trophy & Print House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 7, 2022 for 96 leather hat patches and prepaid the order at their request for $400. On 11/22/22 I received communication back after several attempts to receive an update on the order that the order shipped out and they would provide tracking information. I never received tracking information even after multiple email and instagram message attempts, and phone calls that were not answered. On 1/2/23 I finally got them to respond after threatening to go to the BBB, asking for a refund that they said they would give and I have not had any response back to date. Product ordered never received, no refund received.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the misfortune of watching this gentleman's goonlife videos on YouTube and was looking for a reputable print shop.

    I contacted this gentleman about pressing up a small order of 50 hats for me we agreed on a price of $450 which he demanded I pay up front. Ok no problem.

    He told me it would be a 2-week turnaround I said that sounds great. After 2 weeks I asked him about the products he said he was busy I said no problem. After 4 weeks he said they should be done by Monday okay cool no problem.

    That was in September I have been hounding this man everyday in an attempt to get a refund since about November when I realized I was never going to get a product and I was just getting the runaround that scammers do.

    I read his Yelp reviews which he has since now deleted and they were mostly negative of him doing the same thing to people. It's amazing he feels he can just take people's money promise them goods and services and then just keep the money.

    He finally told me that he would issue a refund in 30 days which was to be December 14th. (After telling me My best bet is to just take him to court).

    This man stole $450 from my family at Christmas time... Real goon life move.

    I would be interested in getting everybody together on here and starting a class action lawsuit against him because he is defrauding people. Or we all take him to small claims court. He has since shut down his SB trophy and print shop business as I assume stealing from so many people and remaining in a location isn't a good idea.

    Here it is January 2023 and I've yet to receive a refund.

    I went to the police they told me I should handle this in civil court which I will be doing once I get some time off to go to the courthouse, however the fact that this person thinks they can get away with this is absolutely disgusting and steal from families.

    I have receipts for everything he even screenshotted that he received my money via zelle. Open and shut case.

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** who usually runs the front desk at sb trophy basically robbed me blind .

    This guy had me pay up front on multiple occasions and never produced !

    Not only does he owe me 400 t shirts , 400 hats , 200 sweat shirts tons of knickknacks !

    I’ve got everything I need to get him in court but being a solid homie haven’t gone that route shit getting out of hand with these fake hustlers

San Bernardino Trophy & Print House is NOT a BBB Accredited Business.

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