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Business Profile

Bicycle Dealers

TMF Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a chain drive kit July 07 on July 19th I emailed requesting an update on my order was emailed back on the 20th and was told package was being shipped that day now today on July 25th the tracking information still says the post office is awaiting the item the seller is dragging their feet on getting the order shipped and has well exceeded the 7-10 day processing time posted on their website absolutely ridiculous and unprofessional

    Business Response

    Date: 08/06/2024

    Delivered.

    thanks.

  • Initial Complaint

    Date:04/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts almost a month ago (April 16th). Tried calling and emailing. He finally started responding april 2nd stating he sent them on the march 28th. After calling the post office I found out hes created a label but hasnt shipped anything. As of right now april 10th the package is still "lost at the post office"

    Business Response

    Date: 04/10/2024

    Package was picked up by the postal service - once it leaves my hands it is out of my control. I told him to put in a claim and I would as well, and they can take up to 30 days to make a decision. Theres nothing else I can do, had he had come to me a respectful customer, he may have revcieved better service, more so probably would have sent out another kit. But seeing as hes trying to run my reputation through the mud, I can asssume a second package would just get a credit card charge back. 

    We should be able to rate customers too.

    thanks.

     

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21555650

    I am rejecting this response because: very poor communication and examples of other people having the same issue with "packages getting lost" Just want a refund so whenever the post office finds his package they can bring it back to him 

    Sincerely,

    ***************

    Business Response

    Date: 04/12/2024

    Thanks for your thoughts, however thats not how I do business.

     

    thanks

     

    Customer Answer

    Date: 04/14/2024

     
    Complaint: 21555650

    And thats why Im letting people know how poorly you do Business. Tried contacting you probably 20 times by email and phone, from the time I ordered the parts until you printed off the shipping label. And that was just trying to get expedited shipping.  And even then you didnt print the label until I asked about canceling the order. 

    definitely run a shady business. 2 weeks no contact, printing a label only after I asked about canceling the order and then the package goes missing. 

    0/10 for TMF.

    Sincerely,

    ***************

TMF Cycles is NOT a BBB Accredited Business.

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