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Business Profile

Closet Organizers

Closet Factory
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam and predatory!! We asked for a refund of the deposit as nothing was done yet and they have no availability. They are extremely predatory and they nickel and dime you before you even get any work started. We talked to **************************************** and she is a compulsive liar. She is gaslighting us and making up stories in order to keep our deposit unfairly. She did not disclose the correct timeline for us. We spoke to her in March 2022 and we let her know the exact move-in date that we have which is Aug/Sept 2022. Then she said ok and charged us $7,000 for the deposit. Then after we signed the contract, she then tells us that there's no availability and that they can't build it til the end of October, which was NEVER disclosed to us. We can't move in because our closet has nothing in it, so our clothes will be on the floor. So we had to look for another vendor who can work with our timeline, and mind you, they were 40-50% cheaper than the price that ********* quoted us! Now we were amicably asking for the deposit back, since they did not buy the materials yet nor did they start any work, and ********* kept insisting on not giving us our deposit back. $7K is a lot of money to withhold without doing any work.

    Business Response

    Date: 08/31/2022

    Please see the attached.

    Find attached the signed contract which clearly states our cancellation and refund policy. 
    This review is invalid. See evidence below and attached PDF.

    On the second page I have highlighted the Payment section which states:
    "All payments are non-refundable three days after Client approves the contract. If the Client cancels or terminates this contract after the three-day cancellation period, the Client agrees to pay a cancellation charge: a minimum of 50% of the amount of the contract or more depending on the amount of work completed."

    The contract was signed on 7/12/2022.
    The Client contacted us on 8/15/2022 and asked to cancel the order. 

     

     


    In addition, the husband, ******************* signed the contract not the wife, *****************************, who filed the complaint.

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