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Business Profile

Custom Shoes

Harlick Skating Boots

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered figure skates on 11/17/21 and made a $500 deposit over the phone since I am out-of-state. I was told they would be done in 4 months and was given a delivery date of 3/17/22. I called Harlick in April when I did not receive them and was told they would be done in June 2022. Since then I have called and left numerous voice mail messages which have NEVER been returned. I have also emailed them numerous times with NO response. I have messaged them through ******** and still no response. I have been waiting 14 months when I was told only 4. Very unprofessional that Harlick took my $500 deposit and they will not even return my calls, emails or messages.I had to miss competing in October 2022 because of Harlick.I am very disappointed!!!

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered skating boots from Harlick on 3-31-22. I sent them check number **** for $700. It was a deposit. The check was cashed 4-12-22. My approximate ship date for the boots was 8-29-22. I had not received my boot by October 1, so I called Harlick twice and emailed them once over the course of three weeks to inquire about production time. My coach called them also she received a reply that ***** would get back to her later.. I emailed them on Nov. 5 to ask for a refund. I have not received a refund or a reply. I have not received my boots. Invoice number 033122-3

Harlick Skating Boots is NOT a BBB Accredited Business.

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