Complaints

This profile includes complaints for Oportun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oportun, Inc. has 26 locations, listed below.

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• 

  Oportun, Inc.

  2 Circle Star Way San Carlos, CA 94070-6200

  
• 

  Oportun

  8752 Research Blvd Austin, TX 78758

• 

  Oportun, Inc.

  2433 E Tropicana Ave Las Vegas, NV 89121-5416

• 

  Oportun, Inc.

  568 N Eastern Ave STE A Las Vegas, NV 89101-3454

• 

  Oportun, Inc.

  2466 E Desert Inn Rd STE D Las Vegas, NV 89121-3622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 1681i(a)(6)(B)(iii), A DESCRIPTION OF THE PROCEDURE USED TO DETERMINE THE ACCURACY AND COMPLETENESS OF THE INFORMATION SHALL BE PROVIDED TO ME, THE CONSUMER. I am prepared to seek legal counsel, pursuant to 15 USC 1681o, for willful negligence on this matter, file a complaint with the BBB and also file a formal complaint with the attorney generals office. OPORTUNPROG ******X Balance: $0.00

  

  Business Response

  Date: 03/07/2025

  Please find the final response to complaint ID # ********

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OPORTUN/PROGRESO FINANCI, I do not have a contract with *****************, LP, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/07/2025

  Please find the final response to complaint ID # ********

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22985009
  
  I am rejecting this response because:

  im so sorry but, this is not my signature, also that is not my handwriting so I demand to remove that account from my credit report. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/13/2025

  Please find the final response to complaint ID # ********

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22985009
  
  I am rejecting this response because:

  that is not my sign I don't sign nothing. so remove account from my record.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: OPORTUNPROG Account #: *******Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 02/28/2025

  Please find the final response to complaint ID # ********
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my credit report includes accounts that I do not recognize, and I have strong reason to believe they may be linked to a data breach. This has been extremely concerning for me, as these unverified accounts could be negatively affecting my credit standing and overall financial well-being.Despite my efforts to get clarity, I have not been provided with sufficient proof that these accounts are legitimate. I have the right to proper documentation verifying their validity, yet all I have received are vague responses. This is unacceptable.The accounts in question are:OPORTUNPROG - ***** (Account Number: *******) - Balance: ******************************* ***** ***** (Account Number: *******) - Balance: *********************************** ***** ***** (Account Number: *******) - Balance: $1,333.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am entitled to receive copies of any documents used to verify these accountssuch as signed agreements or account applications. A simple claim that they have been verified is not enough. If no such documentation exists, these accounts must be removed immediately under Section 611(a)(5)(A)(i) of the ****, which requires the deletion of unverifiable information from consumer credit reports.This situation has caused me unnecessary stress and could have long-term financial consequences. I expect a thorough review of my complaint and a prompt resolution. I need clear, documented proof of verification or the immediate removal of these accounts.

  

  Business Response

  Date: 02/28/2025

  Please find the final response for complaint ID # ********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because my credit report contains accounts that I do not recognize, and I strongly suspect they may be linked to a data breach. The presence of these unverified accounts has caused me significant concern, as they could be negatively impacting my credit standing and overall financial well-being.Despite my efforts to obtain clarity and verification, I have not received sufficient proof that these accounts are legitimate. This lack of transparency is alarming, and I believe it is my right as a consumer to demand proper documentation that justifies their inclusion on my credit report.The accounts in question are as follows:Name of Unverified Item: OPORTUN/PROGRESO ***** Account Number: ******* Reporting Balance: $0.00 ?As per my rights under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of any documents used to verify these accounts. A generic response stating that they have been verified is not acceptable. I require tangible evidencesuch as original account applications, signed agreements, or transaction *********** confirms their legitimacy.If no such documentation exists, these accounts must be immediately removed under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information from consumer credit reports.I urge your office to take this matter seriously and conduct a thorough review. This situation has already caused me unnecessary stress and could have lasting consequences on my financial security. I expect prompt action and a clear resolution.Thank you for your immediate attention to this issue. Please provide a timely response outlining the steps being taken to address my concerns.

  

  Business Response

  Date: 02/27/2025

  Please find the final response to complaint ID # ********

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because my credit report contains accounts that I do not recognize, and I strongly suspect they may be linked to a data breach. The presence of these unverified accounts has caused me significant concern, as they could be negatively impacting my credit standing and overall financial well-being.Despite my efforts to obtain clarity and verification, I have not received sufficient proof that these accounts are legitimate. This lack of transparency is alarming, and I believe it is my right as a consumer to demand proper documentation that justifies their inclusion on my credit report.The accounts in question are as follows:Name of Unverified Item: OPORTUN,IN Account Number: ******* Reporting Balance: $6,026.00 ?As per my rights under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of any documents used to verify these accounts. A generic response stating that they have been verified is not acceptable. I require tangible evidencesuch as original account applications, signed agreements, or transaction *********** confirms their legitimacy.If no such documentation exists, these accounts must be immediately removed under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information from consumer credit reports.I urge your office to take this matter seriously and conduct a thorough review. This situation has already caused me unnecessary stress and could have lasting consequences on my financial security. I expect prompt action and a clear resolution.Thank you for your immediate attention to this issue. Please provide a timely response outlining the steps being taken to address my concerns.

  

  Business Response

  Date: 02/27/2025

  Please find the final response to complaint ID # ********

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. OPORTUNPROG - 549544X - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 02/25/2025

  Please see final response complaint #********

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making this complaint on behalf of ******* ***** ****** DOB ****** ** ****** took out a car title loan he fell behind on payments and his car was repod . Within days account was brought current tow fees were paid however portion will not release the car after payment was made car was sent to suction

  

  Business Response

  Date: 02/20/2025

  Please find the final response to complaint ID # ********

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally dispute an inaccuracy on my credit report related to a fraudulent account listed under **********************/PROGRESO *****. The account, ending in ******X and listed as opened on 6/5/2021, was opened without my knowledge or consent. I am a victim of identity theft and did not authorize this account.I have filed a complaint with ***************** and have enclosed a copy of the Identity Theft Report for your reference. I request that the BBB investigate this matter and work with the relevant credit bureaus and OPORTUN/PROGRESO ***** to:Remove this fraudulent account from my credit report.Ensure that my credit report accurately reflects my financial history.Provide me with written confirmation once the corrections have been made.I have enclosed copies of the following documents to support my dispute:A copy of my Identity Theft Report filed with IdentityTheft.gov.A copy of my credit report highlighting the disputed account.Please treat this matter with urgency, as this inaccuracy is causing significant harm to my creditworthiness. I would appreciate a response within 30 days, as required by the Fair Credit Reporting Act (FCRA).Thank you for your attention to this matter.

  

  Business Response

  Date: 02/11/2025

  Please find the final response for complaint ID # ********

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that you are validating the account:OPORTUNPROG ******* Balance: $0.00 Should such communication have occurred, provide:a. Identity and position of the representative contacted?b. Date, duration, and substance of the conversation c. Contact details utilized?d. Identity, position, and tenure of your company's employee involved?e. Details of formal training imparted to said employee?f. Copies of all written correspondence?Your agency is also in violation in negligent noncompliance as you are in direct violation of 15 U.S. Code 1681n - Civil liability for willful noncompliance (a)In general Any person who willfully fails to comply with any requirement imposed under this subchapter With respect to any consumer is liable to that consumer in an amount equal to the sum of(1)(A) Any actual damages sustained by the consumer as a result of the failure or damages of not Less than $100 and not more than $1,000; or (B) In the case of liability of a natural person for obtaining a consumer report under false Pretenses or knowingly without a permissible purpose, actual damages sustained by the Consumer as a result of the failure or $1,000, whichever is greater;(2) Such amount of punitive damages as the court may allow; and (3) In the case of any successful action to enforce any liability under this section, the costs of the Action together with reasonable attorneys fees as determined by the court.(b)Civil liability for knowing noncompliance Any person who obtains a consumer report from a consumer reporting agency under false Pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting Agency for actual damages sustained by the consumer reporting agency or $1,000, whichever is greater.

  

  Business Response

  Date: 02/07/2025

  Please find the final response to complaint ID # ********