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Business Profile

Storage Units

Bay Area Self Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bay Area Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bay Area Self Storage has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bay Area Self Storage

      151 Industrial Road San Carlos, CA 94070

    • Bay Area Self Storage

      1150 19th Avenue San Mateo, CA 94403

    • Bay Area Self Storage

      338 Manzanita Street Redwood City, CA 94063

    • Bay Area Self Storage

      2580 Monument Blvd Concord, CA 94520-3107

    • Bay Area Self Storage

      100 Industrial Road San Carlos, CA 94070

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep concern regarding the recent rent increases for units C3212 and C3010. As a loyal tenant of Bay Area Self Storage for over a decade, I have consistently paid my rent on time and in full, often even in advance.I understand that property management involves various costs and that rent adjustments may be necessary. However, the recent increases, particularly for units C3212 and C3010, seem disproportionate, especially considering my current financial situation. I lost my job over a year ago and have been grateful for the grace ****** extended to me. Despite the challenging circumstances, I have continued to fulfill my rental obligations.The significant percentage increases of 8.05% and 8.47% are a substantial burden, especially when considering the previous increase of *****% on C3212 and *****% on C3010. This is a business practice of price gouging. I had previously reached out to request a reduction, which resulted in a slight decrease, but the overall increase remains significant. Furthermore, I was informed that unit C3009 would not be subject to a rent increase. However, this promise was later reneged upon, adding to my frustration.I kindly request a thorough reevaluation of these rent increases and propose a more reasonable adjustment of 3-5%, which aligns with historical practices and is more manageable for me. I believe this would be a fair and equitable solution that respects our long-standing tenant-landlord relationship.I value our relationship and hope we can work collaboratively to find a mutually beneficial resolution.Thank you for your prompt attention to this matter.

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