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Business Profile

Clothing

Ethika Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ethika Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ethika Inc has 2 locations, listed below.

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    • Ethika Inc

      1001 Avenida Pico # C-525 San Clemente, CA 92673-6957

      BBB accredited business seal

    • Ethika Inc

      20531 Crescent Bay Dr Lake Forest, CA 92630-8825

      BBB accredited business seal

    Customer Review Ratings

    1.15

    Average of 75 Customer Reviews

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    Review Details

    • Marsha C

      Date: 01/20/2025

      Marsha C

      Date: 01/20/2025

      I ordered Dec 2nd and have not received the order. When tracked, it says the order is being sent back to shipper. I have emailed Ethika no less than 9 times and have received zero response.Tomorrow I will dispute the charges, what a waste of my ******* yourself a favour and dont order from this company.

      Ethika Inc

      Date: 05/13/2025

      Hi ******,Thank you for sharing your experience with us. I do see that you were able to get in contact with our team and we were able to get you a refund for the package that was sent back.I would like to apologize again for the delayed response times during our sales as our team receives an increased volume during this period which resulted in longer than usual wait times. It is something that we are striving to improve on as a team and feedback like yours is valuable to us.Thank you!

    • AB B

      Date: 01/15/2025

      AB B

      Date: 01/15/2025

      Ordered three pairs, received one. Two pairs show as confirmed so no chance of canceling or refunding. Absolute silence from all attempts to contact customer service.

      Ethika Inc

      Date: 05/13/2025

      Hi there,I do apologize that you were not able to get assistance. I did check our system and did not see an order or ticket created under the email you submitted the review on. Please reach out to our customer service team, and we will do our best to look into this further for you.Thanks!

      AB B

      Date: 05/19/2025

      order was under my son's email account. Eventually issues were resolved by text messages. Thanks for your response.

    • Joe P

      Date: 12/30/2024

      Joe P

      Date: 12/30/2024

      10 pairs of the same article of clothing on a mystery buy. I understand 3-4 but 10? Yall dont care. Also the bonus g string you threw in was paramount in my divorce. Please sell the company to someone whom cares.

      Ethika Inc

      Date: 05/13/2025

      Hi ***,Hi ***, I do apologize for the inconvenience. Mystery styles are picked at random - grab-bag style - and duplicates of a single design may occur. Although we try our best to avoid duplicates in your order, we cannot guarantee that any order with mystery styles won't have duplicates.I do see that we were able to offer you an exchange on those duplicate items but it does not appear that the items were sent back.While getting duplicates is disappointing with our mystery selection, we do offer a courtesy duplicate exchange on those items so that you can get more variety.Thanks.

    • Paul A

      Date: 12/28/2024

      Paul A

      Date: 12/28/2024

      ********** company with awful customer service. Ordered 5 shorts only received 1. Cannot talk to an actual human being to resolve. Ordered on 12/2/24.

      Ethika Inc

      Date: 05/13/2025

      Hi ****,I do apologize for the delayed response during our sale period as our team is dealing with more inquiries than we typically see. I do apologize that your order was shipped missing items but I do see that our team was able to resolve the issue with you.Thank you for your patience as we worked to get through all of our sale volume.

    • Nicole W

      Date: 12/27/2024

      Nicole W

      Date: 12/27/2024

      The customer service is non existent. After reaching out for a return for items that I purchased in the wrong size I got a very robotic response. I was told to return the items with my packing slip which I can not locate. When I inquired about how to get a new one; I was left unanswered. I will NEVER purchase anything from this company again unless it is from a store where I can talk, interact and return to a human being! This is not right how they get to take my money and there is nothing I can do about it.

      Ethika Inc

      Date: 05/13/2025

      Hi ******,I do apologize that it took the team some time to process that return for you. During our sale events, we do see a large increase in order volume, which in turn results in both more inquiries and returned packages that we need to process.We have recently updated our returns process to make things more efficient for our customers to submit their requests and for our team to process the items. I was happy to see that we did get your order processed and that you were able to shop on our ************************

    • Mike S

      Date: 12/23/2024

      Mike S

      Date: 12/23/2024

      I bought 5 pairs of underwear for my son. Ethika sent me 2. The paper work says they sent 5. I contacted them via email and they have not responded. You cant even call their office. Apparently Im out over $60. Upon digging, there are many complaints like mine.

      Ethika Inc

      Date: 05/13/2025

      Hey there ****,I do apologize that the order was sent out missing items and that it took the team longer than usual to get back to you. I do see that we were able to get you assisted with the missing items. We appreciate the feedback like yours so that our internal team can work to improve the experience for all of our customers.Thanks!

    • Edward B

      Date: 12/23/2024

      Edward B

      Date: 12/23/2024

      Dont ever do business with this company they have no human that works there they are lazy and use AI support I had to wait 3 weeks for my order to come only to have my hat not in my package and its no one here to fix the problem DO NOT spend ur money here u will get rip off

      Ethika Inc

      Date: 05/13/2025

      Hi ******,Thank you for your feedback!I do apologize that your hat was not shipped with the rest of the items in your order. We are actively looking for ways to improve our fulfillment so that these issues do not occur.We do appreciate your patience as we worked through our sale volume and it does appear that we were able to get you a replacement of that hat that was left off of the order.Thank you.

    • Gwendolyn D

      Date: 12/20/2024

      Gwendolyn D

      Date: 12/20/2024

      I would give zero stars if I could. I just placed an order Dec 2 order #***E-07EE-49748 only received 1 item of the 7 items I purchased. Tried to text, call and email cannot get a response from anyone this is absolutely horrendous service. Previously ordered with them earlier in the year for my son purchased adult small everything I received was either 4x or toddler sized. Never again Ethika youve fooled me twice!!!!!

      Ethika Inc

      Date: 05/13/2025

      Hi *********,Thank you for sharing your experience.I do apologize that the order was missing so many items and that our team took a while to respond to you. During our sale events, we do have a large ***** in orders, which results in more inquiries that cause longer wait times.I do see that our team was able to get in contact and resolve this issue for you.

    • Jamin G

      Date: 12/18/2024

      Jamin G

      Date: 12/18/2024

      They are terrible! Cant even get in contact with any of them. Still havent received my order from nov 30th.

      Ethika Inc

      Date: 05/13/2025

      Hi *****,Thank you for your review.I reviewed your order and saw that our team was able to assist you with the package that was lost. I do apologize for the experience you had with your order and our team strives to do better in the future.We are always looking for ways to improve and will try to find a way for our team to be more responsive to all of our inquiries.Thanks.

    • Erica S

      Date: 12/17/2024

      Erica S

      Date: 12/17/2024

      I have been an Ethika customer for over 10 years and never experienced the nightmare that I am now. They now have the worst customer service I have ever delt with. Order placed on 11/29. Received notification that the package was shipped. Have checked the tracking multiple times and it keeps saying a label was created and awaiting package. I have been trying to reach the ******* all day and the only options are text and Chat with a robot. No one ever responds. Will not receive package in time for Christmas now. VERY DISAPPOINTING!

      Ethika Inc

      Date: 05/13/2025

      Hi *****,Thank you for taking the time to write your review, as we value your feedback.We are currently working on ways to improve our customer support during sale events. Since we do have a large ***** in order inquires during our sale events, we do see an increase in ticket volume which results in longer wait times.I do see that we were able to get you assisted with the package that was lost on its way to you. I would like to apologize again for the slow response by our team.Thanks!

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