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Business Profile

Clothing

Stance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I taught car salesmen were sleezy, but this experience from Stance team in ******************** store put car salesmen to shame. My receipt # is ****** from store at ***************************************** of the most disgusting, unethical and HORRIBLe experience I encountered dealing with the Stance team. I purchase a sock, and it went on sale. Before the sale end, i contact Stance (info@stance) on Monday, 9/30/24 - again before the sale end.When I did the purchase no one advise me that the sale was on, and when I took the socks back and ask for the price reduction, the store employee refused!I took the socks back when the sales was on, and I also contact ******************************* before the sale end.This is a very simple refund for an item that was on sale, and now because the company did not honor, I have a VERY BITTER taste, and I'm sure every single customer will want to avoid buy socks from this store after this experience.I did not matter that I'm a HUGE Stance socks fan! The employee treated me like C*** as if they don't really need me to purchase STANCE socks - and this is shameful.What is most stupid, the company still offer 20% discount, when i provided my email, but they REFUSE to honor the discount when I sent into the store: all around HORRIBLE HORRIBLE experience

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I'm writing this in regards to an order I have made within the last couple of months. Order #S08327374. Well, I bought two pairs of socks and paid for shipping and tax. Unfortunately, your socks STILL do not LAST LONG and are of LOW quality.I used the socks 2-3 times each... and then they get holes in them. This has been going on for years with your company. How have you not improved your product by now? What's hilarious is the premium price Stance charges for these LOW quality socks. If you are going to charge the obscene prices you are going to charge, then the product's quality should be better. Your customer support staff offered me a new pair of socks... yeah that's not going work. I'm literally fed up with your company.You should refund me for my previous orders as well. #S06676350 I would like a full refund. Period. Your product is of inferior quality.

    Business Response

    Date: 03/14/2023

    Hello,

     

    We are sorry that you're unhappy with our quality. We completely understand your frustration with the whole situation. We have sent your feedback onto the proper team so we may further improve our products. We have also processed a full refund for order S08327374 due to the negative experience. Please allow 3-7 business days for your refund to post to the original form of payment.

     

    Thank you! 

    Customer Answer

    Date: 03/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, In early June I placed two orders for 6 month subscriptions from Stance. Once for a socks subscription and one for an underwear subscription. As both were Father's day gifts, they were charged on 6/21 for a total of $342. The gift recipient has not received any information about these. I reached out to customer service on 7/16, 7/26, 7/29, and most recently on 8/13 via email. I have also reached out via phone (does not work), and text message (no response) as directed. Via email I received one follow-up form letter saying they are having problems with their subscriptions since launching their new website and they would be reaching out individually. After over two months of hearing nothing since our original purchase and receiving nothing for the money paid, I feel they should be responding and at least giving a timeline or refunding money if they cannot provide the goods as promised. I would just like to have some response to know what to expect. They continue to sell subscriptions on their site as well. Thank you.

Stance is NOT a BBB Accredited Business.

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