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Business Profile

Gas Station

Gas Pump Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $12,799.00 to Gas pump Exchange. Check was deposited on 2/23/23. I was told a ***** Ovation 2 high flow diesel dispenser would be shipped out within 4 weeks.It is now 4 months later and there is no dispenser, no response. no refund. It is looking like theft at this point, and I would like a refund.*********************

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for Fuel dispensers from this company on 10/31/2022 and was told the dispensers were in stock and would be shipped out in just a few weeks. As yet I have not received my paid for products and can not get a reply from them after repeated emails and phone calls to their voice mail.

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 gas dispanser and POS from gas pump exchange (Nov 2nd 2022) I talked with owner, his name is *****************, I paid the total invoice amount of $28,677 by bank check (attached)Problem is I paid for 2 ***** Ovation 2 (which is on invoice) but they sent me ***** Ovation 1 (Old model), I am trying to reach him and his office but no one answer the phones. I dont need ***** Ovation 1 gas dispansers, I need refund its not the $100 shopping. its kind of Federal issue because Im in NY, I need help from BBB. Thank you.

Gas Pump Exchange is NOT a BBB Accredited Business.

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