We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Acting Classes

Music & Theatre Troupe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acting Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled 7 year old son to music and theatre troupe for drama classes and stage performance of ******** But during stage rehearsal we found out that we were cheated and our kid was behind tall kids not visible at all. Upon asking the owners, she said, your kid didnt want to do anything so we made him stand at the back. My son later revealed that the owner gave them few lines and dancing act but took it from him and made him do nothing. They charged me around 850 bucks in total for classes . Concerns are as follows: Lack of Communication: We were never informed about the roles our child would be playing in the ******* ***** This represents a significant communication issue.Visibility and Encouragement: What we observed at the rehearsal today was very concerning. Our child was not visible to the audience. When we inquired, she mentioned that he was not capable or interested in dancing and, therefore, were given the role of just standing. This should have been communicated to us earlier, so we could have taken steps to motivate him and encourage practice at home. A good teacher should encourage children and communicate with parents to take necessary actions, not simply make them hold props where they cannot be seen.After discussing this with the child, he revealed that he was initially dancing but were later told to just stand. This is highly demotivating for any high-achieving child.Refund Issue: When we repeatedly requested a refund, owner (********* *****)stated that ******* is an advanced-level ***** Why were our kid was admitted if he was the beginner. Owner could have informed us within a month if they he was not ready, and we would have withdrawn them. Instead, it seems profit was prioritized over our childs. When owner judged our kid after a month to be underperforming for this advance show, she could have communicated to us instead of continuing and/or changing their roles.

Music & Theatre Troupe is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.