We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Appliance Repair Service Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Appliance Repair Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Appliance Repair Service Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on Wednesday 4-25-23 for my ** dryer that was not heating. I asked them to call me with the diagnosis and whatever needed to be done to repair my dryer along with costs. They told me that there was a $70 fee for diagnosis that would go towards repairs if I chose to move forward. I told them that my 20 year son would be home to let them in and I would leave my credit card with him in case we agreed on repairs. I never received a call, and the tech told my 20 year old that all of the parts needed replacing in the dryer. He had no idea what that meant and the tech changed the ignitor, the burner assembly, the thermal cut off assembly, the thermostat and charged $535. I could have bought a new dryer for that price! When I called and complained, they said that they would call me back. No call... I called again, and they said they would call back... No call.... The third time they said the manager was out and would call me back... There is no way that all of these parts went bad at the same time. They did not leave me the old parts either.

      Business Response

      Date: 05/08/2023

      This is a response to the complaint with the ID#********

      We reached out to the customer and worked things out by offering an additional discount on the completed repair of the ** dryer for a total amount of $175. 

      *** ***** ******* accepted the offer and our accountnat issued a refund of $175 to *** ********* credit card. Please see an attached screenshot.

      Please let me know if there is anything else I can help with.

      Regards,
      Alex S.
      Supervisor

    Appliance Repair Service Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.