Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th 2023 I had them come to look at my refrigerator because it was frozen and the water dispenser was frozen as well. Over $500 in repairs and nothing changed. When the technician left he ran into and over my new wall around the driveway and damaged the wall but he did not come to tell me. I have a video so I could tell it was him and also that he knew he damaged my wall. When I called them to complain they tried to say it was not them until I told them I had him on video. They did come to "patch" my wall but they never fixed my refrigerator. The "manager" had said he would reimburse me for half the cost that he charged but then refused to. How can such a company have an A+ rating?????

  

  Business Response

  Date: 05/16/2024

  
  
  Dear ****,
  
  Thank you for your feedback and the opportunity to address your concerns. At Speedmates Appliance Repair, we take all customer complaints seriously and strive to provide the highest level of service.
  
  Regarding your refrigerator repair on April 17th, 2023, we regret that the initial repair did not resolve the issue. Our technician's primary goal was to address the problem, and we apologize if this was not achieved to your satisfaction. We are committed to ensuring our repairs meet the highest standards and will always return to rectify any unresolved issues.
  
  We were unaware of the damage to your wall until you brought it to our attention. Upon reviewing the evidence, we took immediate action to address the damage. We dispatched a team to repair the wall, aiming to restore it to its original condition. 
  
  Regarding the reimbursement, our manager initially offered a partial refund as a goodwill gesture. We have records indicating that we discussed this with you, and we are committed to fair and transparent dealings with all our customers.
  
  Since our initial attempts to resolve these issues, we have experienced continuous negative reviews and harassment on various platforms. While we understand your frustration, we believe it is important to clarify that we have made sincere efforts to address your concerns and provide compensation.
  
  We are a dedicated and reputable company, consistently working to maintain our A+ rating by ensuring customer satisfaction and addressing any issues promptly and professionally. We hope this response demonstrates our commitment to resolving customer concerns and maintaining the highest standards of service.
  
  We invite you to contact our office directly to discuss any further actions we can take to address your concerns. Thank you for your understanding.
  
  Sincerely,
  
  *************
  Speedmates Appliance Repair
  
  

  Customer Answer

  Date: 05/16/2024

  
  Better Business Bureau:
  
  They came and "patched up" the wall without any apologies for knowing they damaged the wall and not letting me know.  The refrigerator repair was cheap and diod not work...

  
  Regards,
  
  *********************