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Business Profile

Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a battery in December of last year from store number (3427) in ****,** and the battery is bad it has left me on the side of the road twice and when I called about the battery I was told I had a 1 year warranty on the battery. So I brought the battery to the store to do exchange on battery the store said they will not exchange the battery because I have no phone number to look up the warranty I said listen I gave you all the phone numbers I know I have had and not one comes up. OK well maybe someone made a mistake because my numbers are not coming up I have my receipt proving I paid ******************************************************* at all it just stops at well you don't have a number that comes up well that's not my fault I have a receipt and a dead ******************************************************************************************************************************************************* somebody higher have the issue escalated and be contacted by a manager or somebody higher up and have received no phone calls back what up and have received no phone calls back what up whatsoever this has been going on now for a few months I have a receipt proof of purchase and I would like my battery replace this is c*** I'm not going to be out of $200 because they messed up on a phone receipt proof of purchase and I would like my battery replace this is c*** I'm not going to be out of $200 because they messed up on a phone number please I'm requesting somebody higher up to contact me about this I'm requesting somebody higher up to contact me about this matter since I have been obviously just ignored over customer service complaint lines and in the since I have been obviously just ignored over customer service complaint lines and in the store thank you

  • Initial Complaint

    Date:10/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a generator online from AutoZone after Hurricane ******. I needed my medication to remain cold. I was lucky enough to order a generator October 1st, 2024. I paid at that time with my debit card. In the afternoon of October 1, I was informed my order was ready. Although it is only 3 miles to the store, My 1 hour and 10 minute journey commenced only to find the store without power and cash only sales. I was told I couldn't get the generator despite having already paid online with proof of purchase on my mobile phone. I was instructed to come back the following day. October 2nd, I printed the receipt through the shelter and brought it with me, in hopes they could release it and we both verify it had been picked up. That was not the case. October 3rd, the store was closed due to still no power. I also had secured a generator from elsewhere the same day. I attempted to cancel my order online but was not allowed. October 5th, I sent an email to customer service requesting they cancel my order. I expressed the needs for hurricane recovery funds and to please expedite my refund. October 9th, I was informed from AutoZone that they could not cancel the order nor give a refund. I was instructed to file a dispute with my bank. Without further ado, I filed with my bank and was told that no temporary credit could be given due to the nature of the dispute. At this time, $464.89 remain with AutoZone, for a product I paid for but was not allowed to receive. October 11th, I emailed AutoZone back, this time begging them to please give me a refund like I deserve and that *************** were desperate after the Hurricane ******. They in turn expressed in the next email that I was given the wrong information and not to dispute it. They were cancelling and immediately issuing a refund. That would take 3-5 business days. It is now the 20th, I spoke with my bank and there is no sign of any refund pending or authorization to my account. I want my refund!

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a engine control computer from them was lied to repeatedly for a week about status. They was supposed to send mileage to company day I ordered it 9/28 was told it was done it wasn't done until 10/2 at which time they found out part was unavailable now I am having to wait on refund which will be added up to over 2 week wait and additional wait to get one from another supplier costing me my employment. I feel like the lies an lack of them doing their job entitles me to more than just initial payment I attached all screenshots of shipping lies an even one of live chat

AutoZone is NOT a BBB Accredited Business.

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