Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new battery at Autozone on July 23th 2022. The product was a Duralast Gold battery that came with a three year warranty. Since I purchased it, it began having problems and continually died, leaving me stranded on multiple occasions. When I attempted to get it replaced, a representative told me he couldnt find my warranty under my phone number because the employee who sold me the battery never took it down. He sent me back to the store where I originally made my purchase so they could find my receipt. When I returned to the store he said he could only look three months back. I showed him my bank statement of the purchase but he said it wouldnt help. He never attempted to seek help from a leader or management and directed me to call customer care. I asked if he could charge my battery in the meantime and when i returned after two hours, the battery had not picked up any charge, clearly demonstrating its defect.The customer care department essentially told me the same thing and refused to help any further. I eventually found the contact information for the district manager of the region, ***************************** and explained that I just wanted to use my three year warranty since they sold me a defective product. I stated that it was unfair for me to suffer the consequences of their employee not taking my information for my warranty when apparently this was company wide knowledge. ******************** sent me to a store closer to me, and directed me to the store manager *****, who he said would be able to return the battery without a receipt so long as it had a sticker bearing the date, which it does. Upon returning to the store, the manager ***** began to look for the receipt, and attempted to direct me back to the original store. In the end, he called the district manager and stated that the battery had been marked by the junkyard and therefore it voided my warranty. I checked my company website thoroughly and found none of that mentioned on their warranty policy.