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Business Profile

Auto Repairs

Advance Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my *** to Advanced Automotive on ********************************** because my check engine light came on the asked me if I could leave the car so the can locate the problem which I did they called me the next day letting me know that they had found the problem why the check engine light was on they said that I had to bad alternator and my hoses to my gas line were bad they assured me that could fix it for a total of ***** and I would no longer have to worry about the check engine light or my car shaking and cutting off after a week of getting my car back from them I started experiencing the same problems but this time it was worse than before my check engine light came back on and the shaking and my lights came on the dashboard telling me my engine and my electrical systems are shutting down I tried reaching out to them to resolve the problem explaining to them that my car experiencing the exact same problems that you told me you fixed and now its worse than before they are not trying to fix my car or return my money I feel they took my money and only cut my my check engine light off so that it would pass smog my car is in worse shape than it was before I bought it to them because it was never fixed right the first time I want my money back because did not fix my car or trying to come to any resolution to repair it now I dont trust them because I feel like I was deceived by them so now Im asking for your help in getting my money back so I can take my car and have it repaired correctly

Advance Automotive is NOT a BBB Accredited Business.

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