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Business Profile

Auto Smog Inspections

Star Station Smog Check #3

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

This profile includes complaints for Star Station Smog Check #3's headquarters and its corporate-owned locations. To view all corporate locations, see

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Star Station Smog Check #3 has 3 locations, listed below.

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    • Star Station Smog Check #3

      3690 Murphy Canyon Rd San Diego, CA 92123

    • Star Station Smog Check #3

      2920 Damon Ave Ste B San Diego, CA 92109-3855

    • Star Station Smog Check #3

      1088 Broadway Chula Vista, CA 91911-1857

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This SMOG station has scammed me, wasted my time, and has show zero professionalism towards **** came in for a SMOG test for my vehicle for which I paid $78. The vehicle did not pass emissions tests. When I said I would get the issues fixed and come back for my free re-test their employee rudely informed me the a re-test would actually cost $58. I pointed out that they advertised free re-tests on their signage and on their website without any stipulations. Again, their employee rudely informed me that their signs and website didn't matter and that was the cost.After I fixed the emissions issues I brought the vehicle back for a 2nd appointment. Even though the vehicle now passed emissions they failed it due to a stock part that was missing that "they must have missed" at the 1st appointment but they would only charge me $33 for when I got the part replaced and brought back in.After getting the part replaced, I brought the vehicle in for a 3rd time, dropped it off, and was told that it would be ready to get picked up in half an hour at which point I walked around the corner to eat my lunch. A few minutes later an employee walked up to me and said that they would actually have to charge me an additional $58 to do the test. When I told him asking me for more money was scammy but I didn't have time to go somewhere else and just to go ahead with the test, he rudely and sarcastically said "I can bring my manager over". I told him that wasn't necessary, I just wanted to get the test over and done with. He left but a few minutes later his manger came over and sarcastically said "he didn't want me to be unsatisfied" and that his machine just that moment after I dropped off the vehicle decided to brake down. When I told him I didn't think it's likely that his machine just then decided to break down (since he was obviously upset about me calling him out on his price scamming) but I was still ok with him just doing the test, he started yelling obscenities at me.

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