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Business Profile

Candles

Candles4Less.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

Complaints

This profile includes complaints for Candles4Less.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Candles4Less.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4 2022 I placed an order through this companys website for 9 candles, 12 gold charger plates ($35), and 12 red charger plates ($35). The order was delivered on December 8. Upon opening the boxes, all the candles were great and I am very happy with those. The charger plates, however, were all damaged. The gold charger plates were in terrible shape with most having major flaws. The red charger plates were not as bad but all had minor flaws such as paint chips, scuffs/scratches, random lines. I emailed the company and asked if I could return the items since they were damaged and if they would consider waiving the 20% restocking fee. The company responded that they believed only 4 of the gold plates were actually damaged and that the rest were simply distressed/worn as described in the website. I disagree with the claim that chargers with clear defects can be passed off as distressed when the photo of the charger plates on the companys website does not show such defects. The company ultimately offered to accept a return of the full set of gold charger plates without charging me a restocking fee, but would not extend the same offer for the red charger plates which were also damaged. They offered me ma 50% discount to keep the red plates, or I could return them and pay a 20% restocking fee. I accepted the offer to keep the plates (for now) and get a 50% discount, but as I received defective items I am requesting that the company allow me to also return the red charger plates and waive the restocking fee.

    Candles4Less.com is NOT a BBB Accredited Business.

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