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Business Profile

Canvas Art

Greenbox Wall Art

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Canvas Art.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 3rd. My credit card was charged. The phone number listed is disconnected. There is no "chat with us" button in the bottom right. They have not gotten back to me within 24 hours. Is this a real company?
  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product I ordered. I never received any kind of email confirmation etc. I emailed their customer service center 6 times with no response. The phone number and chat option listed on their site does not work. I'm worried this company is a fraud and don't want other people to get scammed.
  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/2023 I purchased a canvas from Greenbox Art. The purchase price was $208.99. I received the canvas on 12/9/2023. The canvas was defective, there were deep creases in the canvas material around the wooden frame. I took several photos and emailed them to Greenbox. They made a second canvas and sent it. I received it on 12/18/2023, it was also defective. A third canvas was made and shipped and had the same defects. I received that canvas on 12/26/2024. For every canvas, pictures were taken as soon as the canvas box was opened and then the pics were emailed to Greenbox. After the third attempt at making the canvas, I asked them to stop and asked for a refund. I told them I would send all the defective canvases back to them. At this point they just stopped communicating with me. They wont answer my emails, they wont respond to the messages I send through their website. They ignored the refund request I made through their website. I dont know what else to do.

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