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Business Profile

Car Sound Systems

Car Audio One

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

This profile includes complaints for Car Audio One's headquarters and its corporate-owned locations. To view all corporate locations, see

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Car Audio One has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6MAR25- paid for a stinger heigh 10/labor/new headlights/led lightbulbs.Did not get led lightbulbs installed into headlight. I now have to go to another shop to get it done because they couldnt figure out how to install them.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not recommend this place at all. Brought my car in for an alarm . They bribed other customers in there aswell as myself with free LEDs if we left a review on ******* So dont believe these guys reviews at all. 100% bribed everyone to leave something positive. Anyway I paid around $800 for an alarm. Ended up getting broken plastics inside my car from the installation, the alarm isnt even installed correctly. I have to keep disconnecting my battery so the control can work and actually unlock and lock my car. It just stops working . He recommended me another alarm at a cheaper price to save me money but didnt want to return my money? He wanted to add extra things instead. I tried to get a refund for the full $800 since my car still wasnt worked on but they just shook me off and said itll be ready dont worry. How come Im not able to get my money back if no service was done ? I absolutely dont know. Anyways I HIGHLY HIGHLY DONT RECOMMEND THIS PLACE AT ALL. Felt uncomfortable, felt as if I was getting robbed in front of my own face . Couldnt leave because they didnt want to return my money. Anyways, will be leaving this review on every service YELP, ******* etc. just want to save someone the hassle of having to deal with these guys. Worse service ever .

      Business Response

      Date: 03/27/2024

      Im sorry you felt this way, but thats not how we really do business and yes we do not give money back only Store credit with the manager approval if you need anything repaired or fixed, we can do it with no charge anytime if you have any questions ask for the manager ****
      Sent from my iPhone

    Car Audio One is NOT a BBB Accredited Business.

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