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Business Profile

CBD Products

Eaze Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

This profile includes complaints for Eaze Dispensary's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eaze Dispensary has 2 locations, listed below.

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    • Eaze Dispensary

      3455 Camino del Rio S San Diego, CA 92108-3901

    • Eaze Dispensary

      1625 E Saint Gertrude Pl Santa Ana, CA 92705

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      company refuses to honor promotion on my account because i had an account i didn't even remember creating several years ago with an old phone number. the system made no effort to inform me that i had another account when i created the account under my existing phone number. they even sent me an email AFTER i verified my id, informing me that they added additional promo credits to my account and encouraging me to place an order, only to then make it impossible to use said promo credits when i tried to order. after trying to place my order multiple times and having it give a generic time out message i finally reached out to customer service for help figuring out what the issue was. only then did they inform me about the old account and had the nerve to say i was violating their policy by creating an account with my new phone number. it's horrible customer service ***** blame the customer for an error that was clearly their system's fault 2) add credits to my account then make it impossible to use them honestly all this feels like a bait and switch tactic. they had my id so they knew who i was and if i was ineligible to use promo credits they could have told me as soon as my id was verified. instead they chose to then send me additional credits to use then proceeded to make it impossible for me to use them. on top of that their customer service chat hung up on me multiple times before the conversation was over. they also claimed to be escalating my concern and said a manager would reach out to me soon -- i waited 9 days and never heard from anyone so i then reached out again. they then claimed to be escalating it again and said they were sending me a confirmation email that never arrived. when i let the rep know i never received a confirmation email they hung up on me again. just a terrible experience all around.

    Eaze Dispensary is NOT a BBB Accredited Business.

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