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Business Profile

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AIS Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AIS Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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AIS Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 11, 2022 I was involved in an accident. I was hit from behind by another vehicle on the freeway. I reported it to AIS and up until now they have failed to do anything to help me actually get my car fixed. My original adjuster, *******************, told me on multiple occasions that the other party was to blame and that their insurance would cover everything. Now my file was transferred, and I only found out because I called in. The new adjuster told me I am to blame for the accident because the highway patrol officer falsely put that I came to a full stop on the freeway. This did not happen, and a complaint is being filed against the officer. I spoke with ******************* directly about this and he assured me that even though the officer put that, that in **********, any accident in which one driver struck another, that the driver who was behind the other driver is responsible. I am not sure why this has changed now. The highway patrol, AIS/Mercury and the driver of the other vehicle have refused to provide the dashcam video to me. My claims adjuster has failed to do his job and at this point I am demanding that all repairs be scheduled and and paid for by AIS/Mercury and that AIS/Mercury cover all costs as it pertains to the physical injuries that I suffered from the accident. My rates were also increased by $30 a year or so ago and I want an explanation as to what those extra charges were for. If this is not resolved by Friday I will also cancel my policy and find a new insurance provider.

    AIS Services, LLC is NOT a BBB Accredited Business.

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