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Business Profile

Computer Hardware

MRC Smart Technology Solutions- A Xerox Co

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MRC Smart Technology Solutions- A Xerox Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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MRC Smart Technology Solutions- A Xerox Co has 15 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,We have been trying to have Xerox cancel our service and pick up their equipment. We have emailed and called several times, but they will only speak to us about continuing service or purchasing new equipment.

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company owns a Xerox ************* We previously contracted with Xerox annually for maintenance. Prior to the end of our contract in May 2023, we received a letter stating that our machine was at the end-of-life, and it could no longer be supported. The Xerox sales representative, *************************, was communicating with us about the possibility of purchasing a new machine since our old machine could no longer be serviced.In August 2023 our license expired, and our software stopped working. The machine is inoperable without the software. After the end-of-life letter was sent to us, Xerox auto renewed us for another year knowing they could not support us. They have sent us to collections for over $17,000.00.This constitutes unfair and unethical business practices. We will be reporting this to the Consumers ************************* as well.

      Business Response

      Date: 03/05/2024

      Client meeting scheduled for 3/7/2024 to review history of correspondence between organizations 

    • Initial Complaint

      Date:04/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being billed for a service contract we have been trying to cancel since January of 2023. Called the business numerous times, emailed, even reached out to their Mid-west Xerox affiliate to intervene. No one calls back. We The copy machines (which we own) that has a service contract on is sitting in a storage facility since January and scheduled to be picked up by a junk removal company. The only contact we were able to talk to is ignoring all our phone calls and voice messages. Bad business practice and very unethical.

      Business Response

      Date: 04/11/2023

      I researched the complaint and determined that no service calls or supplies were sent to location so credited the open invoice.    I was not able to determine root cause of delay in responding to client as there was no record of request to cancel services until January of 2023 

      Customer Answer

      Date: 04/11/2023

      The Midwest team from Xerox had to mediate and sent MRC and email in January and April this year.  MRC not receiving any request from us is untruthful.  We had a contact person that we spoke to twice before she started ignoring our phone calls as well.  Her name is **** (can't remember her last name), her phone number is *************.  Her voicemail ******** says she is still wiht MRC.  We have called and left her message multiple times.  She advised me to send a cancellation request to the address on our invoice- which I did (mailed an actual request letter to the ** box in ***********).  We called your number ************** as well  as **************, we've left voicemails which were unreturned.  When I select the contracts option on these calls, the call look like they are routed to somewhere like *****, the phone reception is so static that I cannot understand anything the person is saying on the other end.  I've had your collection person email me and I told him to have someone in contracts call me.  that request was ignored as well.  I had emailed the contracts department and got no response.  I sent an email on your website, a ************************* contacted me but then also ignored all my other emails.

      Business Response

      Date: 04/11/2023

      I understand her comments and agree that no action was taken when she contacted the company.  We have credited the invoice. 

    MRC Smart Technology Solutions- A Xerox Co is NOT a BBB Accredited Business.

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