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Business Profile

Computer Software

Eturi Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Eturi, the parent company of the OurPact app, regarding an ongoing issue with the functionality of the app and the lack of proper customer support. I opened a support ticket on March 19th because the core feature of the appbeing able to grant or block access to my kids devicesfrequently experiences significant delays or simply doesnt work as expected. This defeats the entire purpose of the service.Initially, I received canned responses that were not relevant to the issue I reported. Eventually, I was told that the case would be escalated and that a manager would get in touch with me. Ive heard this several times now, but I have never been contacted by anyone. The person I was corresponding with, ****, told me that a manager named Gitana had responded or would callbut I never received any follow-up from her or anyone else at the company.This is a service I pay for, and it is not functioning as advertised. To make matters worse, the support process has been unreliable and unresponsive.

    Business Response

    Date: 05/13/2025

    Eturi Corp
    ****************************
    *******************
    Response to ********* *******
    ID# **************

    At OurPact, every familys peace of mind is our priority. Were truly sorry that this parents
    recent experience didnt reflect the care and reliability you should always expect from us.
    Our Support team is a close-knit group of in-house digital-parenting specialistsnever
    outsourcedso we can give every question the personal, expert attention it deserves. In this
    instance, we fell short. Weve already contacted the family with a sincere apology and the
    detailed answers they needed, and were tightening our internal checks to make sure no inquiry
    ever goes unanswered again.
    The connection difficulties they reported highlight a challenge that can arise when network
    strength is inconsistent: device management may feel unstable. While situations like this are
    rare, its our responsibility to minimize them. Our engineers are actively boosting compatibility
    and strengthening connectivity safeguards so families can rely on smooth, steady
    managementregardless of device type or signal strength.
    Thank you for trusting OurPact to nurture healthy screen-time habits at home. Were committed
    to earning that trust every day through transparent communication, responsive support, and
    continuous innovation that keeps families safe, balanced, and connected.

    Business Response

    Date: 05/13/2025

    Eturi Corp
    ****************************
    *******************
    Response to ********* *******
    ID# **************

    At OurPact, every familys peace of mind is our priority. Were truly sorry that this parents
    recent experience didnt reflect the care and reliability you should always expect from us.
    Our Support team is a close-knit group of in-house digital-parenting specialistsnever
    outsourcedso we can give every question the personal, expert attention it deserves. In this
    instance, we fell short. Weve already contacted the family with a sincere apology and the
    detailed answers they needed, and were tightening our internal checks to make sure no inquiry
    ever goes unanswered again.
    The connection difficulties they reported highlight a challenge that can arise when network
    strength is inconsistent: device management may feel unstable. While situations like this are
    rare, its our responsibility to minimize them. Our engineers are actively boosting compatibility
    and strengthening connectivity safeguards so families can rely on smooth, steady
    managementregardless of device type or signal strength.
    Thank you for trusting OurPact to nurture healthy screen-time habits at home. Were committed
    to earning that trust every day through transparent communication, responsive support, and
    continuous innovation that keeps families safe, balanced, and connected.

    Customer Answer

    Date: 05/13/2025

    I received no follow up or response from the business as indicated in their reply.

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for an annual subscription for this companys OurPact app, which is supposed to help to keep our kids phones safe. Weve had this app since May of this year and have encountered several bugs which we have reported to app support. However, the bugs discovered recently were very concerning - all apps suddenly disappeared from one of the profiles which meant they could not be monitored or controlled. Then, suddenly, the app said they had all been reinstalled within the same exact minute which obviously did not happen. We then had 67 notifications of new app installs, which were not clearing. We reported this to app support and after a bit of back and forth *******, ****, said he was escalating the ticket to his team lead for review, and that she would be in touch ASAP. That was on 12/7/23. Its now 12/15/23 and weve received no follow up. I sent two separate emails since then, requesting a follow up, and have not received a response.

Eturi Corp is NOT a BBB Accredited Business.

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