We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Condominium

Vantage Pointe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominium.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has made 4 elevators for the north tower. Two of those elevators have been nonoperational for months now. Furthermore, they then let one elevator be booked for residents moving in/out. This leaves one elevator for 40 floors of residents to go up and down and 6 floors of the parking garage. Wait times can be well over 30 minutes to even get on an elevator. Staff has even made comments about the elevators. The business has well over 200 individuals per day that are limited to one elevator. Residents who live above the 26 floor to the 40th floor are only limited to the north ***************. The business has blamed it on parts, however through professional contacts, vendors and repair companies have attempted to reach out to vantage to repair it, but management or leasing will not reply for weeks. This problem limits residences ability to move throughout the building and their place of dwelling. This is a safety hazard for not only residents but also emergency personnel should they need to get to an apartment. Residents are moving out because of the elevator situation.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We live in a 40 story building with 600 units, one of the four elevators for our tower has not been working since October 2022. In addition to this, two of the remaining three elevators have been malfunctioning and even stopped working for long periods of time. We live here and pay what it costs to live in Downtown ********* for the convenience of living very close to work(three minute walk) and avoid commuting to work and drive 20 + minutes. With that said, with two elevators down as of today, it is absolutely ridiculous that we have to wait anywhere from 10,15, 20 minutes for an elevator and another ***** minutes to go down. The negligence of the administration to this matter is absolutely out of line and they do not seem to care. Funny enough, they recently had the money to blow it on remodeling their leasing offices - totally unnecessary since the electrons have been down. Moreover, the elevators not working are also a huge safety risk. My wife has back problems and she is unable to take the stairs, not to mention that we live on the 34th floor. We are not getting the full extent of services which we are paying for and we need a refund or a decrease in rent since the elevators have not been working for 7 months.

Vantage Pointe is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.