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Business Profile

Construction Services

Apex Contracting and Restoration Inc

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex Contracting and Restoration was hired on 11/14/2024 for the the abatement at *********************************** *********, ** and was not completed. The area hot for asbestos needs clean lines in order to repair.The lead technician *** ********** requested additional money, and would not send out the abatement team to complete the job.Based on a hostile conversation with Mr. *********** I will be forced to hire another company to finish the work, and I am looking to void the contract between **** and myself. All costs associated with completing the work need to be removed from the overall total of the initally quoted Apex invoice.Additionally, I am contact Better Business Bureau based on *** ************ attempt to extort additional money from me on unfinished work and his aggressive and abusive behavior.
  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor work, and left incomplete, too. (Full complaint would not fit here. Please advise accordingly. Thank you.)

    Business Response

    Date: 11/06/2024

    The customer was informed on the last day of work (10/30/2024) that we would need to return after 3 days (11/04/2024) to remove the blue tape that was securing the floor transition while the adhesive cured. We had this schedule for a Monday November 4th, where we would also conduct a final walkthrough and address any punch list items they had. The customer cancelled the appointment via our afterhours emergency answering service over the weekend prior to us going out that Monday. We reached out Monday morning to inquire if they needed to reschedule and the customer became quite belligerent stating that the job wasn't complete, and they had to have someone else finish the work over the weekend. He would not provide any further information on the issue and when we offered to come out and address any problems, he exclaimed it was too late and hung up. The insurance approved scope of work was completed in full, and he still owes us money for the work.

    Customer Answer

    Date: 11/06/2024

    The respondent misrepresented the entire ordeal, as the worker pressured the signing of the *** even though the work was unfinished. Moreover, another remediation company later identified further water damage, which Apex evidently failed to address or remediate. Most disappointing!

    Business Response

    Date: 11/08/2024

    At the time the *** was signed there was no indication made that work was unfinished. When a phone call was received by the homeowner shortly after, an appointment was immediately scheduled to return and address the single issue of tape remaining in place once it was ready to be pulled up.There were no additional issues we were told about, nor was proper opportunity to address said issues given to Apex as is our right. To this date, the insurance approved scope of work has been completed in its entirety.

    Customer Answer

    Date: 11/14/2024

    I disagree with the respondents claims in their entirety, which lack any factual basis. I showed what needed to be addressed, yet the work was left incomplete. Multiple mitigation companies dispatched to my home documented the unfinished work and unaddressed damage with photos, which were submitted to the insurance company. The insurance company is aware that the work was unfinished, despite the respondents baseless assertions to the contrary. This is why the insurance company authorized another mitigation company to complete the workwhat was incomplete and remained in a damaged, unexamined state. Regarding the tape that was not removed, no COC should have been signed or even presented until all work was completed, including the tape removal and other tasks that were brought to the respondents attention. Sadly, the respondent dismissively ignored these matters, wrongly deeming them without merit. Other mitigation companiesaccurately and objectivelyidentified additional damage that was overlooked, along with multiple aspects of the job that the respondent failed to complete, despite my repeated efforts to have them resolved. The reason for this willful neglect is, unfortunately, apparent: the respondent prioritized payment over properly completing the job. The respondent repeatedly threatened to abandon the project, citing delays in payments from the insurance company, despite the fact that these payments were sent from a considerable distance away. The respondent disregarded these concerns, allowing greed and indifference to overshadow the welfare of my family. I sincerely hope that no one else endures the frustration and anguish to which I have been subjectedsuffering that could have been easily avoided, had the respondent adhered to the fundamental rule of customer care: treating the customers home as if it were their own. Alas, this was never the case, despite my numerous appeals for such consideration.

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