Reviews
Customer Review Ratings
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCindy S
Date: 08/03/2024
5 starsCindy S
Date: 08/03/2024
We recently completed a whole house remodel and have been enjoying our gorgeous home for a couple months now. We are thrilled to realize our vision for the remodel. JDR did an excellent job of listening to our desires and ideas and offering creative solutions throughout the design phase. The best part is that they made the design become a reality! Challenges (as projects will have) were addressed with professionalism and timeliness. Their team was capable, friendly, and brought a lot of expertise to the project which helped reduce our stress levels, making the process easier and fun. We are so pleased to have hired JDR to see us through this journey!
Jackson Design and Remodeling
Date: 08/05/2024
Thank you for your 5-star review! We appreciate your comments and the details you have provided. We enjoyed working with you on your remodel! We will share your comments with the team.Review fromMark S
Date: 07/14/2024
5 starsMark S
Date: 07/14/2024
Our experience with JDR was exactly what I would hope with builder/remodel company. Excellent communication and attention to detail are a must, and they do that.We know that in a large project, some unanticipated issues always arise. JDR was always willingness to address those issues that we recognized were "their" side of things and make things right. The subcontractors who worked on our project were always polite, efficient, and had good things to say about JDR themselves. Ultimately, the final test is if we would recommend them to family members who were interested in a remodel project. This was the case for us, and the answer was an emphatic yes.Jackson Design and Remodeling
Date: 07/16/2024
Thank you **** and ***** for your wonderful comments and 5-star review! We truly enjoyed working with you and appreciate your support for the team over the years. We will share your review with the team!Review fromInaR C
Date: 06/24/2024
5 starsInaR C
Date: 06/24/2024
Jackson did a great job at our remodel. We get compliments all the time on our house! *** and ******* were very talented and a pleasure to work with. I was most impressed though when we found some minor issues long after moving in. I emailed *** and he handled it immediately. Not all companies provide that level of customer service after cashing the check. It showed the company's true integrity.Jackson Design and Remodeling
Date: 06/25/2024
Thank you for taking the time to write this wonderful review! We are happy to have helped resolved your issues and value you greatly as a client. We will share with *** and the rest of the team. Thank you again!Review fromDale B
Date: 06/19/2024
5 starsDale B
Date: 06/19/2024
We have undertaken three significant projects with Jackson Design, and they have consistently exceeded our expectations. We chose Jackson Design for their stellar reputation, exceptional quality of design and build work, and their unwavering and demonstrated commitment to stand behind their projects, even years after completion. Our dedicated point person has been a constant presence throughout each project, always accessible and proactive in developing innovative solutions to any issues that arise during large-scale endeavors.The quality of Jackson Designs work is outstanding, marked by their professionalism, collaborative spirit, and meticulous follow-through. Moreover, their craftsmanship has aged beautifully over the years, maintaining both functionality and aesthetic appeal. We couldnt be more pleased with our experience and would highly recommend Jackson Design to a friend and anyone seeking top-notch design and remodeling services.Jackson Design and Remodeling
Date: 06/19/2024
Thank you for taking the time to write this WONDERFUL 5-star review! We are so happy that we were able to help you and consider you a client for life! We really appreciate your kind words and will make sure to share your review with the rest of our team. Thanks again!Review fromFinbarr M
Date: 06/12/2024
5 starsFinbarr M
Date: 06/12/2024
We recently completed an ADU at our home in *********. We chose Jackson because of their reputation for excellence and commitment to performing far and above expectations: they did every bit of that. Our project had expected delays that were all handled professionally and with a positive attitude. In particular, ***** Jackson, was our general contractor who was the best! If you are considering ANY remodeling project: look no further.Jackson Design and Remodeling
Date: 06/17/2024
Thank you so much for your wonderful 5-star review. We really enjoyed working with you and the *** team is here for you if you ever have any projects in the future. We appreciate your support! Thank you!Review fromRob M
Date: 06/11/2024
5 starsRob M
Date: 06/11/2024
Couldnt imagine navigating through our home remodel and addition project with any partner other than ***. There were many occasions during our project where *** delivered and took care of issues in any manner that exceeded expectations. In the difficult times throughout the project - which are inevitable! - the *** team acted with kindness and professionalism and with a sense of reasonableness that in hindsight was also more than expected and something that was maybe even more important that managing the million different project components going on. At the end of the day, we accomplished something meaningful together in building a space that our family will call home forever. Our home is beautiful and special and everything we wanted and I consider all of the *** team members we worked with extensively true friends and they are people I hope to see in the future and that I miss now that our project is completed. Cant say I imagined that being the case when we started our work but its definitely how we feel and thats a pretty amazing and cool thing!Jackson Design and Remodeling
Date: 06/12/2024
Thank you *** and ****** for your wonderful review. We are so happy to hear you love your new home. We were lucky to develop a friendship with you during the project and are so thankful to have worked with you. We are here if you ever need anything in the future. Thank you again!Review fromsteve p
Date: 06/06/2024
5 starssteve p
Date: 06/06/2024
JDR did a wonderful job remodeling our entire home. It is a 1960s mid century modern design which had a partial remodel in the 80s. During the process we found several unique challenges which JDR found creative solutions. It remodel was completed on time, on budget, and several years later it has proven to be an amazing design. Thank you to the entire JDR team for a great ************************Jackson Design and Remodeling
Date: 06/12/2024
Thank you ***** and **** for your kind review. You were wonderful to work with, and we are so happy you enjoyed your remodeling experience. We are here for you if you ever need anything in the future. Thank you!Review fromLinda H
Date: 06/06/2024
5 starsLinda H
Date: 06/06/2024
I have just finished a whole house remodel with Jackson Design and Remodeling. To say that I am beyond happy is an understatement. My home looks beautiful! Jackson has a rare quality of listening to needs and wants of clients and then executing with professionalism. I was very surprised at how little stress I experienced throughout the process. My home has been completed for a couple of months and I still walk out in the morning and cant believe its really my house! Everyone asks would you use them again? Yes! Without hesitation.Jackson Design and Remodeling
Date: 06/10/2024
Thank you ***** for your wonderful comment. We have thoroughly enjoyed working with you on your project and are so happy you love your new home! We will share your comments with the team.Review fromDebra L
Date: 12/22/2023
1 starFollow up to posting from November re our 3 year remodeling. I detest having to do this.This is NOT a class act company. The words industry standard are a mantra. I assume that means "construction grade". ****************** very poor.Issues:Pocket doors (flimsy framed) - fell from track; 2 of 3 screws 1"; latch doesnt line up w strike plate & wont lock. Paint & Texture on *********** trim in **************** upper wall seams w ceiling not beaded/smoothed; vents sprayed w texture & paint; lower portion of bare walls not primed or painted prior to installation of baseboard (note house was empty at time of spraying); texture is nibbed; some areas look like splattered vomit.Led mirrors - not properly anchored; bar lights crooked/slanted w gap between base and wall.Bdrm vent left disconnected - air conditioned the attic; 3 visits before fixed.Ceilng fan vented into attic vs outside (code issue) Closet headers Unsightly silver metal track cut short; gaps covered w narrow white trim piece that has since become unattached. Walls not plumb; corners not squared. Bi-fold patio doors - reveal of frames irregular from top to bottom. Separate window panel doesnt line up.Adjacent kitchen window ***** have different heights. Original framing was blamed. Homeowner not consulted change order?Flooring - 1st floor tile simulates wood on the stairs; grout gaps are excessive & irregular; are extremely troughed; some tiles are raised. Sharp-edged gaps pinch bare feet; shoes stick; furniture impeded from sliding feely. Although the manufacturer recommendations give leeway, I wasnt consulted for preference. Who wants grout issues these days?Stairway carpet inserted in-between wood trim on the outskirts. The bottom step was supposed to be all wood (as per showroom). JDR via *********************** provided the phone number of the flooring owner (****) but he does not return my call and JDR is avoiding responsibility. I could write a book....
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.