Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I eagerly bought my badge for Thursday and Sunday at the San Diego Comic-Con, excited to dive into the thrilling panels and events that awaited me. However, to my dismay, when my badge arrived in the mail, it only indicated my admission for Thursday. This oversight left me disappointed and unable to partake in the weekend festivities I had been looking forward to. It's a letdown that has dulled my anticipation for what should have been an unforgettable experience.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out.

  Our records also indicate this individual purchased a Thursday and Sunday badge. Both badges should have been inserted into the single RFID holder. In the past some individuals have only noticed one badge as they can stick together in the holder. If the customer could double check that the badges haven't stuck together that might prove beneficial.

  However, if this is not the case, she can visit the Badge Solutions Desk in the ************** of the San Diego Convention Center any day the week of Comic-Con from Tuesday-Sunday, and we can have her second badge printed.

  Hours for Badge Solutions are:
  Tuesday, July 22
  1:00PM 5:00PM
  
  Wednesday, July 23
  12:00PM 9:00PM
  
  Thursday, July 24
  8:30AM 7:00PM
  
  Friday, July 25
  8:30AM 7:00PM
  
  Saturday, July 26
  8:30AM 7:00PM
  
  Sunday, July 27
  8:30AM 5:00PM

  Thank you.

  Customer Answer

  Date: 07/02/2025

  All my event days were combined into a single badge, creating a streamlined experience that eliminated the need for any extra actions or arrangements on my part. This thoughtful organization made everything incredibly convenient, fully allowing me to enjoy the event without the usual hassles. It's a game-changer that genuinely enhances the overall experience! It 

  Business Response

  Date: 07/03/2025

  It looks like their response may have been truncated, though it also seems as if she is satisfied.  Please let us know.

  Thank you!

   

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 spaces to show our artwork and sell at Comic-Con 2024 Artshow. We have been participating in the show for about 10 years.We set up, Comic-Con runs the show, sells the art, collects the money and generally about 1 month after we receive our statement and payment for art sold.***** ******, director of the event processes the paperwork and turns it into Comic-Con accounting. He completed paperwork and turned into Comic-Con August 21st. Generally in past they take about 2-7 days. ***** emailed all artists on the 31st and stated he was told checks were mailed on August 29th. We live local so mail generally takes 2-3 days and we are now up to 23 days with no checks from Comic-Con. I have emailed *****, he is looking into I contacted a Comic-Con employee I knew and she said she would look into it and she emailed back that she was told checks were sent. I have called twice and was told ****** from accounting would return my call and she has not.We are owed about $800 total. Not sure of the exact amount since we have not received the paperwork of what the art pieces sold for. We just want to be paid.

  Business Response

  Date: 09/27/2024

  Thank you for reaching out to us.

  
  First, we apologize for the delay in having the check mailed. Because of the ever-increasing costs of operating our event, we reluctantly now charge a 5% commission on all sales.
  Unfortunately, as this was our first year, there were some hiccups that resulted in some artists being double charged on the commission.  Instead of issuing checks with the incorrect amount, we painstakingly reviewed each situation and rectified the error.

  
  For this reason the checks to artists were delayed.

  
  I have been assured that checks, for the correct amount, were issued on Friday, September 20, 2024.
  
  Again, please accept our apology for the delay in this matter.

  
  Sincerely,
  Comic-Con International
  

  
  

  Customer Answer

  Date: 09/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  I do know most of what they stated is untrue, except the part that the checks were mailed on September 20th and I did receive it.
  Regards,
  
  ****** ********-******
  
   
  

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,Subject: Inequitable Registration Process at San Diego Comic-Con International I am writing to express my dissatisfaction with the ticket registration system implemented by San Diego Comic-Con International, which I believe to be inherently flawed and unjust. Despite continuous efforts since 2007 to obtain tickets through the official process, I have been consistently unsuccessful.The crux of the issue lies in the queue system. Registrants are placed in a digital line, assigned a waiting period, and led to believe they will be granted a purchase opportunity within a specified ten-minute window. However, the reality is a wait extending beyond two hours, culminating in a notice that registration has closed and tickets are sold out. This experience is not only disheartening but also misleading.Further compounding the problem is the policy allowing successful registrants to purchase additional tickets for others. This practice reduces the already limited availability of tickets, exacerbating the difficulty for many ******* fans to participate. It also inadvertently encourages scalping, contributing to a secondary market that profits at the expense of genuine enthusiasts and their families.The current system is disenfranchising loyal supporters of the event and must be re-evaluated to ensure a fairer distribution of tickets. It is my hope that the BBB will take this complaint under advisement and that steps will be taken to address these issues with San Diego Comic-Con International.Thank you for your attention to this matter.Sincerely,************************************ BSN, BHSc, RN

  Business Response

  Date: 11/06/2023

  Thank you very much for your note.
  
  Unfortunately because there are more individuals who would like to purchase a badge to our event than we can accommodate, not everyone who wants to purchase a badge will be successful. Placement in the waiting room, and access to a registration session are both random, and because we are well aware that not every person wanting a badge will be able to purchase one, we have referenced this in our terms and conditions which read, in part:
  
  "Although SDCC makes efforts to ensure the purchase of badges is easy, efficient, and equitable, SDCC makes no guarantee, warranty, or representation that, by logging onto the Web site with a Comic-Con Member ID, you are *********** or be able to purchase a badge. Due to the limited number of badges and the large volume of Comic-Con Member ID holders, badges are sold as long as they are available. Please be advised that SDCC badges sell out very quickly. Not all persons eligible to purchase a badge will be able to purchase a badge. Additionally, SDCC makes no guarantee, warranty, or representation that the Web site will function properly throughout the badge sales process. In the event that the Web site malfunctions, SDCC will try to rectify the problem in a timely fashion. Notwithstanding, by using the Web site you agree that IN NO EVENT SHALL COMIC-CON, ITS PRINCIPALS, AGENTS, REPRESENTATIVES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM THE USE OF THE *** SITE OR THE ***** SALE AND REGISTRATION PROCESS."
  
  We truly wish we could accommodate everyone who would like to attend, however, at this time, this just isn't possible.