We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CPR Certification

CPR Suppliers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an instructor for recertification for PALS (Pediatric Advance Life Support} for hospital employee and students for recertification and training since 9/2021. I have to renew my instructor credentials every 2 years and today 09/30/2023 by certification card expires. I went to the process for being recertified, did my online zoom meeting with their Instructor ************************* from ******** on July 8th 2023.. There after in AugustI had called ******* or left her emails to follow up on the status of my certification renewal. I have not heard from her. But I waited.By the first week of September I called CPR Suppliers and talked to Summer who told be to send her information about my status and monitoring forms.She also stated that I should send them $50 for my PALS Instructor card which I did right away. In communications with both ****** and **** ****. I was told by email that I did not have the correct monitoring form. By this time we are between the 2nd and 3rd week of September.I texted ************************* about this forms and she initially stated that she could not find me in the systems. But later complained about a "glitch in the system" so we had to redo the New Monitoring Form Thay CPR Suppliers required. I filled it out got it signed and emailed it to CPR Suppliers to get all approved for my recertification status renewal. In the last 10 days i was communicating with ****** and **** **** giving me the "Run Around" about how busy they are. I had to keep reminding them that my card is expiring on 09/30/2023. Both of them mentions an individual on the administrative level named ***** (was supposed to call me back but never did. They mislead me, made blind promised. I have spent $1200 for classes/Equipment/Setup. Now I have to start all over because of incompetent people.

    Business Response

    Date: 10/05/2023

    We spoke to ******* and explained he was having a complaint with an instructor under CPR Suppliers, not ** directly. Instructors /Training Sites operate indepently, but are regulated by CPR Suppliers. We had sent ******* a few emails trying to clear up this concern and direct him to the correct person that was responsible for him, *******. We learned this instructor that was responsible for him no longer wished to assist him. CPR Supplies then stepped in as the overseeing training center and verified his info so his card could be issued, which it was. This was explained to the instructor and he said he would retract this complaint again CPR Suppliers when his complaint was with a training site under us. Please let us know if you need additional details. Thank you!

  • Initial Complaint

    Date:08/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seeking alignment with those company to become a CPR instructor. It was a step wise process and I got to the very last step, I believe, and now the company is not responding to emails, calls, texts, etc. I need one final class to gain my instructor ID and be able to teach classes. I have spent over $400 in the process and received nothing in return. I started the process the last week of May, 2023.

  • Initial Complaint

    Date:08/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid and completed courses to be a BLS Instructor, I have not received my instructor cards. Called, emailed numerous times. This prohibits me to work I have not worked since 5June 2023. I have uploaded everything required. I have proof of that too. I cannot pay my bills due to not having instructor license to instruct through the *********************

CPR Suppliers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.