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Business Profile

Custom Shoes

SD Custom Footwear LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered o shoe last and it never came they won't respond to me I'm just trying to find out the statuses of my order

    Business Response

    Date: 05/04/2023

    Customer emailed our business on May 03, 2023 regarding an order recently placed. We responded within 3 hours notifying the customer that we are investigating the delay and will provide him immediate updates. Customer continued to email ** with profanity & threats. 

    Our support policy also states that order updates take approximately ***** business hours for an up to date status on order inquiries. 

    Customer Answer

    Date: 05/04/2023

    I've been asking about that order for two weeks I finally got a response yesterday but it's to late I want my money back for the last and the incomplete pattern

    Customer Answer

    Date: 06/02/2023


    Better Business Bureau:

    SD custom footwear sent me a brand new pattern and helped me out a lot I've tried to take down the complaint I wrote about them but the best I can do is tell everyone that it was a mistake and they were very good at compensating me for my trouble 

    Regards,

    *****************************

     

SD Custom Footwear LLC is NOT a BBB Accredited Business.

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