Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CoreLogic Credco, LLC is reporting a Bankruptcy information on my consumer report, and not In Accordance With (IAW) the ***** This information was not reported by the bankruptcy court. The bankruptcy information is as follows: Chapter 7 Bankruptcy: Bankruptcy, $0.00, Discharged Mar. 30, 2016, Reference Number *******, Date Filed Mar. 30, 2016, Filed at USBK COURT EASTERN **, PO BOX **********************************************. I contacted USBK COURT EASTERN ** was told the Court Never releases Bankruptcy information to the public, nor does it report to CRAs. I was also told by the Court that the only way such information is obtained is through the Public Access to Court Electronic Records (PACER.gov), which is a free service and provides the public with access to court records. Consumer violations are: 15 U.S.C. 1681(4): Congressional Findings, and 15 U.S.C. 1681c(a)(5) Information excluded from consumer reports, and no CRA may include any other adverse item of information to anyone. I have the right to privacy and CoreLogic Credco, LLC is violating my right to privacy. I have never given CoreLogic Credco, LLC consent or permission to give my information to anyone, which is a violation of 15 U.S.C. 1681b - Permissible purposes. Delete this information now. I have had no help with writing this complaint.

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out that CoreLogic *** has been supplying my personally identifiable information to 3rd parties without my knowledge or my consent. In accordance with the fair credit reporting act, these companies have violated my federally protected consumer rights to privacy confidentiality under 15 U.S.C. ****. CoreLogic *** is supplying the following accounts with inaccurate data every month. Showing on my consumer reports are balances on closed accounts, negative remarks and status, "No Info", missing and incorrect dates, inaccurate payment history and more. Stop reporting this inaccurate information and Delete these accounts now. A violation on my consumer report are Late Payments, that are illegal- 15 U.S.C. ****a(2)(A)(i): Definitions; Rules of Construction. 2- Exclusions. Transactions/ Late Payments are not to be included in the consumer report/ consumer file. Inaccurate Accounts: SANTANDER CONSUMER USA-300002XXXXXXXXXXX, COMENITY BANK/VCTRSSEC-585637XXXXXXXXXX, NATIONAL CREDIT SYSTEMS-416350X, and MIDLAND CREDIT MANAGEMEN-320481XXX. 15 U.S.C. ****b: Timing of payments states that a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Also, CoreLogic *** has violated 15 U.S.C. ****(b)(4) Correction of billing errors/ Billing Error: States that the creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor... It is also against the law for CoreLogic *** to make any consumer report containing Any Adverse Item of Information IAW 15 U.S.C. ****c (a)(5): Information excluded from consumer reports. I wrote this complaint by myself/no 3rd party help.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my review of my TransUnion and Experian credit reports, I found Lendingpoint LLC Acct #*********** to be inaccurately reporting. This is not my account. Also, it is a violation of my consumer rights under the ***** specifically 15 U.S.C ****c(a)(5) States: no consumer reporting agency may make any consumer report containing Any other adverse item of information. This situation negatively impacts my life and hinders my ability to provide for my family. I Never gave your company consent or permission to share my information, this is fraudulent and illegal under the ***** You've also violated the United States Code Law under TILA, 15 U.S. Code 1666(b) Billing error. I have previously requested its removal, but my rights have been violated monthly for more than a year. This is negligence and noncompliance with FRCA laws 15 U.S.C. ****s and 15 U.S.C. ****s-2. CRAs must report consumer information accurately, and not just stating that this account is derogatory and no payment data. Please delete this account. I researched and wrote this complaint independently.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon reviewing my credit report, I've discovered that my rights protected by the **** (15 U.S. Code ****(b) Billing error) have been violated. Additionally, I've identified multiple billing errors, thereby contravening my rights under 15 U.S. Code ****(b)(4). The following accounts have billing errors: KOHLS DEPARTMENT STORE - 639305xxxxxxxxxxxx, CB INDIGO - 534348xxxxxxxxxxxx, ******************* - 542539xxxxxxxxxxxx, and REGIONAL FINANCE CORP - 678598xxxxxx.One of the violations involves the creditor's failure to accurately reflect a payment made or credit issued on a statement. I kindly request the immediate removal of all late payments associated with these accounts. It's essential to adhere to 15 U.S.C ****b, which prohibits treating a payment on a credit card account as late under an open-end consumer credit plan.I want to emphasize that I have composed this complaint without any third-party assistance. It is my responsibility to bring these issues to your attention as they significantly impact my rights and financial well-being. Your prompt attention to rectifying these errors is greatly appreciated.

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon checking my credit score, I saw that Credco had pulled my credit twice. On 02/07/2022 and 06/13/2022, there were inquiries made by Credco. I didn't authorize one but definitely not 2 inquiries to my credit. Now I feel deceived after learning that Corelogic did a hard credit pull, and low and behold this showed on my Equifax report. This immensely pulled down my score as I was told this was never going to show. Had I known that they were going to lie about this from the start, I would have never gone through with this process. I found this whole ordeal to be shady and unethical for a business to pull. Equifax stated that you should remove this and that you need to remove this mistake from your side. I want this removed off of my Equifax report as soon as possible since I was promised this was never going to show to begin with. I called Credco and they did not give me any information.

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon checking my credit score, I saw that Credco had pulled my credit twice in a 2 day period. On ********* and *********, there were inquiries made by Credco. I didn't authorize one but definitely not 2 inquiries to my credit. I am not sure why this was done. I am not applying for credit. This has hurt my credit score and I would like for these inquiries to be deleted off of my credit profile. I called Credco and they did not give me any information.

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went looking at mortgage companies and they promised up and down that I would not have any hard credit pulls showing up on my credit report, seeing as they were all done together long before the 45-day window. Now I feel deceived after learning that Corelogic did a hard credit pull, and low and behold this showed on my Equifax report. This immensely pulled down my score as I was told this was never going to show. Had I known that they were going to lie about this from the start, I would have never gone through with this process. I found this whole ordeal to be shady and unethical for a business to pull. Equifax stated that you should remove this and that you need to remove this mistake from your side. I want this removed off of my Equifax report as soon as possible since I was promised this was never going to show to begin with.

  Business Response

  Date: 05/03/2023

  May 2, 2023

  Better Business Bureau Serving the Pacific Southwest
  Attn: *****************************

  Re: Case Number: 19986038
  Consumer Name: ***************************************
  Credco Complaint ID: *************

  In the complaint, ***************************************, (hereinafter referred to as Consumer) alleges there is 
  an unauthorized inquiry for CoreLogic Credco, LLC. (Credco) on Consumers credit report 
  and would like the inquiry to be removed. Per the complaint, Consumer did not provide the 
  inquiry date.

  Please note that Credco is a reseller of the credit information provided by the three national 
  consumer reporting agencies (Equifax, Experian, TransUnion, collectively, the NCRAs). Each 
  time we prepare a new credit report for our clients (who are typically lenders and other qualified 
  end-users), we order the credit information from one or more of the three NCRAs. In order to 
  obtain a credit report from Credco, our clients certify that they have a permissible purpose under 
  the Fair Credit Reporting Act (FCRA) to do so. 

  Based on the information provided in the complaint and a review of internal records, Credco may 
  have found one inquiry regarding Consumer. Consumer did not provide identity authenticating
  information or the date of the inquiry. We would be happy to assist with Consumers request, 
  but we will require some additional information in order to process this request. We have 
  reached out to Consumer by phone and by mail, and hope that she will respond to our outreach.

  We encourage Consumer to contact our **************************** at ************** with 
  any questions.

  Sincerely,

  CoreLogic Credco