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Business Profile

Dermatologist

Cosmetic Laser Dermatology
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to this office about 2 months ago and the procedure for my skin laser was delayed by 2:45 No body gave us(my husband and I) any apology for all the waiting or anything like that or any reasoning it seems that this office does it all the time when I complained they said there is nothing they can do about it My respond was you should have notified us for the delaybecause we drove 1:45 to get to their office. Today June 8, 2023 we had the follow up appointment I got there 15 minutes before time they said there is delay again without notifying **** told them this wrong for second time this time the back office manager Ms. ***************** talk to me and said procedure was done and credit or partial refund for this procedure regarding the inconvenience for both visit will given ********** Dr. ******** Butterwick who did the procedure and has caused all this delays, opened the manager door and was worried about the complain and said is everything ok wthout any apology.It seems this is a norm and is done most the time everybody looked surprise.I am a Professor of Math and know my rights These non-senses by this company must be stopped!!!!They must apologize in writing and refund me $500 for all delays without notifying and not listening to me and no apology..Thanks a Million for what you do to protect our rights as customers and consumers.Sincerely;********** Keihany -***** and *********************************

    Business Response

    Date: 07/14/2023

    We do have record of this occurrence.

     

    The patient did arrive for their appointment and unfortunately, the physician did run behind this day but nothing that would be out of the ordinary for any medical practice.

     

    The patient was spoken to in the clinic regarding their complaint back our back office manager, *****. All concerns were addressed at that time, but it should be noted that the patient/consumer was very understanding of the scenario. It was the patients husband who was voicing his concern and complaint regarding the wait time.

     

    The patient paid a fee for their consultation, which was applied to a service that they requested. And they paid for said service. They are scheduled to return to be seen for a follow up and a complimentary service. We will discuss their concerns with them further at that time.

     

    Thank you.

     

    ***********************

    Practice Operations Manager

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