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Business Profile

Durable Medical Equipment

Regenerative Wellness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to Regenerative Wellness in ************ for many months to get ozone therapy treatments. On Friday, October 20, 2023 I had paid $700 on my account to be used as a credit for future treatments. I had previously been getting these treatments at the ************ location every 2 weeks. I had a $225 treatment that same day therefore the remaining credit on my account is $475. On October 31 I received an email from *******************, the naturopath, to let me know that he closed his ************ office. There was no prior notice given to his patients, only this notice of closure on the day of closing. I emailed him immediately requesting my money be returned to me. He emailed me back informing me that he would need to work out some type of payment plan with me. I am not ok with this agreement and expect to be reimbursed for the cash I paid up front for treatment just days prior to him closing his ************ treatment center. I have pancreatic cancer and he is fully aware of this. I need these treatments plus that money was a gift from my mother so I could continue getting the treatments, being that I am on state disability and cannot afford to pay for the treatments on my own. Now I am out the money and cannot get this treatment elsewhere. He still has a Regenerative Wellness location in ********* in full operation so half of his business is still in operation. ********* is a 2.5 hour drive from where I live and I am currently not in good enough health to make that drive to get the remaining treatment. I expect a refund for the $475 credit on my account. Why did he accept this money from me if he was closing his location within 2 weeks??? I feel that this is deplorable for a holistic practitioner to be this dishonest and treat a cancer patient in this manner.

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