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Business Profile

Electronics and Technology

XY - The Persistent Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was surreptitiously charged $34.95/** for years via the **** app. I manage my app subscriptions in my iPhone settings *** thr app does not appear. I also have not received any invoices for this charge. My banking docs do not go back far enough to see the first charge.

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an ad on social media. I ordered the SentinelX NFC card and paid $12 for "shipping". I received the card in an envelope that cost $0.84 postage. For the last 4 days the ** Factory has attempted to charge my credit card for $34.95. However I flagged the charges as fraud since I did not authorize the charges. This is a scam and fraud company that does nothing but separate people from their money.

XY - The Persistent Company is NOT a BBB Accredited Business.

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