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Business Profile

Employee Benefit Consultants

Benefit Coordinators Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started contributing to a child care *** this year with this company. Money is being deposited but I can't get the money out. They have two accounts for me because I used this before covid and the accounts are all messed up. I finally was able to log in after deleting my credentials and waiting/ trying to log in for days. Then I filed a claim and they denied it due to not having the birth date of my dependent. But they had the info they needed before, and there is no place to provide the info. I have clicked on literally every link in the portal. I emailed them and have not heard back. My HR *** said it's not her problem and I need to figure it out myself, but as far as I know they will only take the info from the HR department. I can't even update my own email address or anything. This system is designed to make it impossible to get my own money out.
  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Care administers my the *** accounts for my work. They had approved the purchase of a prescribed medication, and then retro actively decided it was not covered and put a freeze on my *** account. When I called to discuss why this happened I spoke to someone named ***. He asked for a call back number, which I gave him, and we proceeded with the call. *** could not find the reason for the retroactive denial of my claim and while he continued to search for the answer he hung up on me. I wait some time before calling back assuming at first it was a mistake and he would be calling me back with my number that he collected at the beginning of my call. When the call did not come, I called back and got *** again. He claimed he tried to call me back and that there was no answer. This of course is not true. He then proceed to tell me that the claim was retroactively denied because of an IRS tax code. As implausible as that sounds I said okay and I was willing to pay the declined amount. I was told that I could not pay the amount over the phone, but I could submit claims for what was paying out of pocket. When I submitted these claims, which were receipts from ****** Permanente, and Kaisers pharmacy for prescription medications they were denied. On claiming it did not have my name on it, which it did and the other for a reason that remains unclear.

    Business Response

    Date: 02/22/2024

    Hello, 

    ************** does not administer any FHS accounts for employers. We also have never been contracted with ****** Permanente. We are a local brokerage in ************, ********, and we only deal with private health insurance for individuals. I do believe this is the company you're looking for. ************************************************************ which is in no way affiliated with our brokerage. I would reach out to your employers HR department and get the correct contact information for their benefits management company. 

    We wish you the best of luck in regards to your account and rectifying this issue. 

    Business Response

    Date: 02/22/2024

    Good Morning, 

    This is not our business, as we don't do anything with employer group plans. I assume the business she is searching for is this ************************************************************ but I am unsure. If she checks the address for the business, she will see it doesn't match ours. This is 100% not our office. 

    Business Response

    Date: 03/15/2024

    Below is a timeline of events:

     

    5.20.23:  Participant swiped his Debit Card in the amount of $210 at Hims & Hers Health.   The charge was initially approved, but then flagged for Substantiation.

    8.02.23:  Participant submitted a receipt for the 5.20.23 Expense.  The expense was for hair loss treatment which is an ineligible expense and therefore the claims was denied.  The Participant to reimburse the $210 (also verifies same in the Complaint) however, to date no reimbursement has been made.

    1.29.23:  Phone call to **************** occurred and the Participant was made provided an explanation of why his card was in an 'inactive status".  This was a result of the outstanding $210 balance due back from the Participant.  The call got dropped, however, the Participant called back to continue the conversation.  

    1.31.24:  Participant submitted a claim for $26.16.  This claim was denied and a resubmission request was made.   Participant needed to submit a separate claim for each date of service.  Additionally, the claim that was submitted with no patient name [which is a required field] and also had a combination of RX and OTC items.  This claims still needs to be resubmitted based on the criteria above.  

    1.31.24:  Participant submitted a claim for $40.00.  This was denied because the processor noted that there was no patient name.  However, a re-check of the claim did in fact have the patient name and therefore this claim was approved, reprocessed and payment will be made to the member.  

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