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Business Profile

Employment Background Check

SecureCheck360

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've being trying to have my background check through this company since December 20, 2023.I called a few times and also sent several emails, however the team who is handling my background check is making this experience not only unpleasant but also very difficult for me.It seems like there is a lack of knowledge, professionalism, experience and also fully comprehension of how to proceed with the background check.I believe that the agents are working remotely as one of the times I called I was able to hear someone snoring very loud while the agent was "trying" to understand my concerns.This should be addressed in a better manner and professionalism as it's an important step of the hiring process and since these individuals are not acting like such, it appears in my opinion that they are making it difficult on propose, otherwise I would not be placing this complaint. My intention with this complaint is to reach the management of the company, as I asked to speak with a supervisor and there were never one available the 3 times I called in.I submit all the correct information 3 times, yet the agent refused to process my application.I've reported the issue to my supervisor and to the HR team and I'm meeting with them this week to filled out another form and submitted for the 4th time and I hope that at this time they act professionally and accordingly.I know for fact that there is nothing in my background since I'm a good citizen and I serve the community in my area, I also volunteer in shelters and other non governmental institutions which all is required background check, but I have never experiment such poor service.I hope the company takes action on this matter.Agent names and email: *************** - ********************************* and ************************* Y - *************************************** ***************

    Business Response

    Date: 01/08/2024

    Dear *****,
    We apologize for the delay and inconvenience you've faced with your background checks. Your feedback is crucial, and we're taking immediate action to address the issues.
    We're investigating the reported lapses in professionalism and comprehension by our team. Your case is escalated to management for a swift resolution. *************** and ************************* are aware of the urgency.
    Expect direct contact for guidance on the remaining steps. We apologize for any stress or inconvenience caused by this situation. We appreciate your patience and understanding as we work diligently to resolve these issues. Thank you for bringing this to our attention, and we look forward to ensuring a smooth and positive resolution to your background check process.


    If you have questions, contact CEO: ******************************

    ******************************************* 

     

    Customer Answer

    Date: 01/09/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

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