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Business Profile

Event Ticket Sales

Ticketsmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was buying the concert tickets on TicketsMaster on 7/14. I was using phone application and I got in on time to choosing seat then check out but in the first checkout, the screen keep loading. Then about 2-3 minutes still loading and I thought the payment did not go through then I close the application and reopen to purchase another ticket. After that I checked my bank account and found out I got charged two times. I went to dispute on my back account. After waiting 1 month, I got message from **** stating the ** refuse to return the money.

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase concert tickets on Ticketmaster.com. Once I had chosen my seats, I went to purchase them I was re-routed to another website called TickerSmarter without my knowledge for payment. They charged me 3 X's more than the original price of the tickets. When I reached out to them asking why and how they said they were sorry and would not refund the extra amount they changed me. We are talking $230.00 more. So after a few days of me telling them, I was going to report them, they sent me an email showing a refund was approved but for only $59.00. This is not right. If they are admitting to this error why would they only refund $59.00 and where did they come up with that amount? They were good about replying to me but now they stopped and I cannot get anyone to reply or refund my money. I am not asking for the full amount. I want the extra charges they added when I was rerouted off the Ticketmaster site. $230.00

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** is TicketSmart and My Ticket Tracker/ Both the ***************** was advertising a TABLE seat in front of the stage for a ******************************* concert. They were expensive, but I didnt mind as I really wanted a table and to be near the stage- so, I bought two. The venue map had the table highlighted orange indicating there were seats available, the tickets in my cart and on my receipt clearly state I was purchasing tickets at Table 2. When I received the e-mailed tickets the next day, they were not at a table, nor near the front of the stage. They were all the way up the amphitheater in the middle of a packed section that I would have NEVER purchased for the amount of money I paid. So, instead of a nice dinner table, we are crammed in the back row of Section 2 with middle seats. I am beyond mad. These two tickets cost me over $300, and I want my money back immediately. These are not the tickets you advertised, which was a table and front stage seating. Shame on your company, this is the worst of the worst- I will be moving on from here to the BBB and any other site I can to warn people about your criminal practices.

Ticketsmart is NOT a BBB Accredited Business.

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